Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 3 days ago

Manager, Client Success

Long View Systems44 open roles

Pay
CA$106,400 – CA$139,650 a year
Where
Edmonton
Work mode
On site
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowManager, Client SuccessLong View Systems · Edmonton

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Long View Systems's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

10.5% of postings close within 7 days. Measured by our own scanner across the market. Long View Systems postings stay open a median of 6 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.3%3 days
  3. 10.5%7 days
  4. 15.9%14 days
  5. 34.1%30 days
This job: posted 3 days ago

Long View Systems median: 6 days open

The posting

Long View. A career that helps you get more out of life.

A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynamic IT providers — and we’re even prouder of our culture that allows our people to live life to its fullest. At Long View, we create an environment of collaboration and support, of innovation and enthusiasm, of inclusion and belonging. As a member of the Long View team, you’ll see how our company’s core pillars — Integrity, Competence, Value, and Fun — resonate through the workplace. And in a recent survey, 90% of Long View team members rated Long View as a good or great place to work!

Are you a people-first IT leader who knows how to turn great teams into great client outcomes? Do you thrive at the intersection of people leadership, client relationships, service excellence, and business performance?

We are looking for a dynamic and results-driven Manager, Client Success for our Edmonton branch! You'll have meaningful ownership of a portfolio of clients, the people who support them, and the business results that come with it. You'll lead teams, strengthen executive and operational client relationships, drive service excellence, manage financial performance, and help identify opportunities to grow and deepen our partnerships.

Success in this role means creating an environment where our people grow, our clients succeed, and our business performs.

A Day in the Life:

  • Build trusted relationships with client business, technology, and executive stakeholders, understanding their challenges, desired outcomes, constraints, and measures of success
  • Provide visible client leadership by establishing clear expectations, commitments, governance, communication cadence, decision rights, and success criteria.Incorporate client context into discovery, solution validation, scope, pricing, resourcing, and delivery-readiness decisions to ensure successful outcomes
  • Partner with Sales, Architecture, Practice, Project Management, and Delivery teams to validate solution fit, delivery feasibility, and project success
  • Review and validate Statements of Work, estimates, resource plans, pricing, margins, assumptions, dependencies, milestones, acceptance criteria, and change controls
  • Apply risk-based governance to identify gaps, mitigate risks, resolve ambiguities, confirm delivery readiness, and ensure appropriate ownership of approvals and actions
  • Lead client feedback, escalations, lessons learned, and recovery efforts, driving accountability, transparency, timely resolution, and continuous improvement
  • Support strategic pursuits, proposal reviews, renewals, service expansions, and transitions from project-based work to managed services
  • Own assigned P&Ls, including revenue, costs, margins, forecasting accuracy, backlog, billing, revenue recognition, delivery risk, and overall client outcomes
  • Monitor project and financial performance, ensuring accurate project data, reporting, budgets, forecasts, billing schedules, and driving corrective action to protect margins and client confidence
  • Partner with Finance, Project Management, Resourcing, and Branch Leadership to strengthen project setup, fixed-fee discipline, forecasting, revenue recognition, delivery handoffs, capacity planning, recruiting, and resource utilization
  • Lead, coach, and develop team members through onboarding, feedback, career planning, succession planning, and capability development while fostering a culture of accountability, collaboration, continuous learning, innovation, and responsible AI adoption

What You Bring:

  • 10+ years of professional experience in a consulting, managed services, technology services, or client-facing IT environment
  • Progressive experience in IT consulting, project delivery, client success, solution governance or a related environment, including people leadership
  • Experience governing complex technology projects from discovery and solutioning through delivery, escalation and transition
  • Strong knowledge of SOWs, WBS, estimation, assumptions, change control, project financials, fixed-fee and time-and-materials models, and commercial risk
  • Proven financial acumen across revenue, cost, contribution margin, forecasting, backlog, utilization, pricing and variance management
  • Ability to build trust with executive, business and technical stakeholders and lead difficult conversations with clarity and confidence
  • Strong cross-functional judgment, communication, facilitation, negotiation, organization and decision-making skills

What Makes You Extra Awesome:

  • PMP, ITIL, consulting, financial or relevant technical certifications are assets

Why Work at Long View?

  • Great people and culture
  • Interesting work – Be part of exciting projects while accessing all the latest technologies
  • Flexible environment – A workplace that values the importance of flexibility for personal/professional growth, happiness and wellness
  • Fun is one of our core values

Want to learn more about our culture and life at Long View? Check us out on LinkedIn and Instagram!

Long View’s mission of building the best and most sustainable team-driven organization requires dedicated and ambitious people. Through employee resource groups, impactful and effective conversations, townhalls and various company-wide training, including how to reduce unconscious bias, we are fostering an inclusive environment. We are committed to taking consistent, positive and lifelong action to be a diverse and equitable workplace because we know that the most effective companies are made up of people with varied identities, experiences and backgrounds.

Long View is an equal opportunity employer. If you have any accommodation requests for your interview or the role, please let your friendly Recruiter know.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Long View Systems's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Long View Systems's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Long View Systems's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.