Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted today

IT Infrastructure Operations Sr. Manager

lonza42 open roles

Where
US - Morristown, NJ
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowIT Infrastructure Operations Sr. Managerlonza · US - Morristown, NJ

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on lonza's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

8.0% of postings close within 7 days. Measured by our own scanner across the market. lonza postings stay open a median of 3 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.5%3 days
  3. 8.0%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted today

lonza median: 3 days open

The posting

IT Infrastructure Operations Sr. Manager

Location: Morristown, New Jersey

As an IT Infrastructure Operations Sr. Manager, you will lead the operational health, performance, and continuous improvement of global infrastructure services supporting approximately 15-17 sites worldwide. This highly visible leadership role serves as the primary operational interface between managed service providers, infrastructure engineering teams, Site IT leaders, and executive stakeholders. You will play a critical role in building and establishing a new global infrastructure operations organization following the Capsugel spin-off, ensuring reliable, secure, compliant, and scalable technology services that support commercial, R&D, and manufacturing operations.

What you will get:

A competitive compensation package. In addition, below you will find a comprehensive summary of the benefits package we offer:

  • Performance-related annual bonus
  • Medical, dental and vision insurance
  • 401(k) matching plan
  • Life insurance, as well as short-term and long-term disability insurance
  • Employee assistance programs
  • Paid time off (PTO)
  • Hybrid work flexibility
  • Career growth opportunities within a global organization

Compensation for this role will be determined by the candidate’s qualifications, skills, experience, and relevant knowledge.

What you will do:

  • Lead global managed service providers responsible for infrastructure operations, monitoring, endpoint support, network services, and cloud operations.
  • Own day-to-day operational performance, service delivery, governance, and vendor accountability across global infrastructure environments.
  • Drive operational excellence through KPI management, scorecards, service reviews, vendor performance management, and continuous improvement initiatives.
  • Ensure stable and reliable operation of critical infrastructure services including cloud platforms, datacenter infrastructure, Microsoft 365, identity services, endpoint management, network services, and backup and disaster recovery solutions.
  • Lead major incident response activities, problem management, change management, and service restoration efforts following ITIL best practices.
  • Partner closely with Site IT leaders across the Americas, EMEA, and APAC to support business initiatives, manufacturing operations, infrastructure projects, and site migrations.
  • Develop executive-level reporting and dashboards tracking SLA attainment, service availability, incident trends, customer satisfaction, capacity planning, and operational performance.
  • Support regulated environments by ensuring infrastructure operations comply with quality standards, Computer System Validation (CSV), CFR Part 11 requirements, audit expectations, and change control processes.
  • Manage operational readiness and successful transition of infrastructure projects into production support environments.
  • Identify opportunities to automate processes, standardize global operations, improve service reliability, and reduce recurring operational issues.

What we are looking for:

  • Bachelor’s degree in Computer Science, Computer Engineering, Information Technology, or a related technical discipline required. Master’s degree preferred.
  • Experience leading global infrastructure operations within pharmaceutical, biotechnology, life sciences, healthcare, or other regulated industries.
  • Demonstrated experience managing global managed service providers such as TCS or equivalent enterprise service partners.
  • Proven leadership experience managing large operational teams and supporting organizations across multiple time zones.
  • Strong knowledge of enterprise infrastructure technologies across both on-premises and cloud environments.
  • Experience with ITIL-based service management including incident, problem, change, and service-level management.
  • Working knowledge of Computer System Validation (CSV), CFR Part 11 requirements, quality systems, and regulated IT environments.
  • Experience supporting critical enterprise applications and business operations, including SAP and related technologies preferred.
  • Strong vendor management, stakeholder engagement, communication, and business partnering skills with the ability to influence at all organizational levels.
  • Strategic thinker with excellent problem-solving abilities, operational leadership skills, and a passion for continuous improvement.
  • Ability to translate technical concepts into business-focused solutions and communicate effectively with technical and non-technical stakeholders.

About Lonza

At Lonza, our people are our greatest strength. With 30+ sites across five continents, our globally connected teams work together every day to manufacture the medicines of tomorrow. Our core values of Collaboration, Accountability, Excellence, Passion and Integrity reflect who we are and how we work together. Everyone’s ideas, big or small, have the potential to improve millions of lives, and that’s the kind of work we want you to be part of.

Innovation thrives when people from all backgrounds bring their unique perspectives to the table. At Lonza, we offer equal employment opportunities to all qualified applicants regardless of race, religion, color, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other characteristic protected by law.

If you're ready to help turn breakthrough science into life-changing therapies, we look forward to welcoming you on board.

Ready to shape the future of life sciences? Apply now.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against lonza's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on lonza's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    lonza's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.