Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 26 days ago

Guest Service Agent

Lotte Hotels Americas19 open roles

Where
Chicago, IL, USA
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowGuest Service AgentLotte Hotels Americas · Chicago, IL, USA

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Lotte Hotels Americas's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: posted 26 days ago

The posting

  • Reporting to the Front Office Manager, the Front Desk Agent is responsible for all registration desk responsibilities including check in and check out. The Front Desk Agent will assist with the sales and assignment of rooms. The Front Desk Agent will also assist with the delivery of an elevated guest experience.

Responsibilities to include some and/or all the following:

  • Answering phones and dealing with overnight guest inquiries
  • Running night audit property management systems or manual equivalents
  • Be the warm welcome that kicks off a memorable guest experience.
  • Previous experience with Opera/Opera Cloud preferred.
  • Must have excellent communication skills.
  • Excellent organizational skills.
  • Possess a gracious, friendly, and fun demeanor.
  • Ability to multitask, work in a fast-paced environment and have a high-level attention to detail.
  • Review arrivals and departures reports thoroughly to effectively engage with all guests.
  • Complete checklist during your shift and notify the Manager of any discrepancies or challenges.
  • Communicate effectively with other departments to promptly meet guest requests and preferences.
  • Coordinate with the valet parking team to ensure efficient and organized handling of guest vehicles.
  • Ability to work independently and to partner with others to promote an environment of teamwork.
  • Results oriented with the ability to be flexible and work well under pressure.
  • Handle cash and credit transactions.
  • Excellent interpersonal skills with strong written and verbal communication abilities
  • Other duties as assigned by supervisor

Requirements

  • Exceptional interpersonal and communication skills
  • Fluency in the local language - extra language skills would be great, but not essential
  • Impeccable grooming and presentation
  • Ability to remain calm and composed in high-pressure situations
  • High school diploma or qualification. A college or university degree would be a bonus, but not essential.
  • Ability to work a flexible schedule: weekends, holidays, AM, PM, overnight and overtime when needed.

.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Lotte Hotels Americas's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Lotte Hotels Americas's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Lotte Hotels Americas's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.