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Open nowFirst seen 4 hours ago

Delivery Specialist

lousobhhondaofsouthaven8 open roles

Where
Southaven, MS
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Your applicationOpen nowDelivery Specialistlousobhhondaofsouthaven · Southaven, MS

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Share of postings closed within
  1. 1.6%1 day
  2. 3.4%3 days
  3. 7.8%7 days
  4. 14.3%14 days
  5. 33.7%30 days
This job: first seen 4 hours ago

The posting

Essential Duties and Responsibilities

Customer Delivery Experience

  • Coordinate and execute professional vehicle deliveries for all new and pre-owned vehicle sales.
  • Create a memorable, personalized delivery experience that exceeds customer expectations.
  • Ensure vehicles are prepared, detailed, fueled, and delivery-ready prior to customer arrival.
  • Review all delivery documentation and verify customer information for accuracy.
  • Conduct comprehensive vehicle orientations tailored to each customer's knowledge level.
  • Demonstrate vehicle technology, safety features, infotainment systems, connectivity features, and driver assistance systems.
  • Assist customers with Bluetooth pairing, mobile app setup, navigation systems, and account registrations.
  • Answer questions regarding ownership, maintenance schedules, warranties, and dealership resources.
  • Confirm customers are comfortable operating their vehicle before leaving the dealership.

Customer Satisfaction & CSI Performance

  • Actively support dealership CSI objectives through exceptional customer engagement and follow-up.
  • Educate customers on the importance of manufacturer and dealership satisfaction surveys.
  • Build rapport and trust to create positive ownership experiences that lead to favorable survey results.
  • Identify and proactively resolve customer concerns before they become CSI issues.
  • Follow up with customers after delivery to ensure satisfaction and address questions.
  • Work collaboratively with management to improve customer retention and satisfaction initiatives.
  • Maintain a customer-first mindset in every interaction.

Ownership Experience Enhancement

  • Serve as a dealership ambassador throughout the customer's ownership journey.
  • Introduce customers to service advisors, parts personnel, and dealership support resources.
  • Educate customers on maintenance requirements, service scheduling, roadside assistance, warranties, and ownership benefits.
  • Promote dealership loyalty programs, maintenance plans, and customer appreciation events.
  • Help customers maximize the value and enjoyment of their vehicle ownership experience.
  • Support customer retention strategies that encourage repeat business and referrals.

Sales Department Support

  • Assist the sales team in delivering a smooth transition from purchase agreement to vehicle delivery.
  • Coordinate delivery schedules with sales consultants, management, finance, and service departments.
  • Maintain strong communication throughout the sales and delivery process.
  • Support sales staff with product knowledge and technology expertise.
  • Help maintain showroom and delivery area presentation standards.
  • Participate in dealership sales meetings, training programs, and team initiatives.

Product Knowledge & Technology Expertise

  • Maintain expert-level knowledge of all vehicle models, trim levels, technology packages, and manufacturer updates.
  • Stay current on emerging automotive technology and digital ownership tools.
  • Conduct technology clinics and customer education sessions when appropriate.
  • Become the dealership's primary resource for vehicle technology questions.
  • Continuously improve product knowledge through training and certification programs.

Administrative Responsibilities

  • Track completed deliveries and customer interactions.
  • Maintain accurate records of customer orientations and follow-up activities.
  • Assist with delivery scheduling and coordination.
  • Support CRM processes related to customer delivery and follow-up.
  • Ensure compliance with manufacturer and dealership delivery standards.

Personal Characteristics & Core Competencies

The successful Delivery Specialist will demonstrate:

  • High-energy, positive, and enthusiastic personality.
  • Professional appearance and demeanor.
  • Exceptional interpersonal and relationship-building skills.
  • Strong public speaking and presentation abilities.
  • Outstanding customer service orientation.
  • Ability to connect with customers of all ages and backgrounds.
  • Team-first attitude with a willingness to support dealership goals.
  • Adaptability in a fast-paced retail environment.
  • Strong organizational and time-management skills.
  • Self-motivation and attention to detail.
  • Problem-solving mindset and proactive communication.
  • Passion for automotive products, technology, and customer engagement.

Key Performance Indicators (KPIs)

Performance may be measured by:

  • Customer Satisfaction Index (CSI) results
  • Customer retention and loyalty metrics
  • Delivery quality and completion standards
  • Customer follow-up completion rates
  • Positive customer reviews and testimonials
  • Technology setup and orientation completion rates
  • Repeat and referral business contributions
  • Compliance with manufacturer delivery requirements
  • Teamwork and departmental support effectiveness

Qualifications

Preferred

  • Previous automotive dealership experience.
  • Customer service, hospitality, retail, or sales experience.
  • Strong technology aptitude and ability to learn vehicle systems.
  • Experience presenting information to customers and groups.
  • Valid driver's license with acceptable driving record.

Education

  • High school diploma or equivalent required.
  • College coursework or degree preferred but not required.
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