The posting
The Services Territory Sales Manager (STSM) is responsible for leading and developing a high-performing team of In-Home Sales Specialists (IHSS) while driving achievement of sales, margin, profitability, close rate, and customer experience goals across an assigned territory. The Services Territory Sales Manager serves as the sales leader responsible for executing strategic sales initiatives, growing market share, increasing customer acquisition, and delivering exceptional in-home consultative selling experiences. This role provides leadership, coaching, and performance management to a geographically dispersed outside sales team, ensuring consistent execution of sales processes, operational standards, and customer satisfaction objectives. The STSM is accountable for talent acquisition, onboarding, development, succession planning, and retention of top sales performers while partnering cross-functionally to optimize the customer journey and installation experience.
Key Responsibilities
- Lead, coach, and develop a team of In-Home Sales Specialists to achieve and exceed sales, margin, profitability, close rate, and customer experience goals.
- Drive execution of all installed sales programs within an assigned territory through effective sales leadership, performance management, and strategic business planning.
- Analyze sales performance metrics, conversion rates, pipeline activity, and market trends to identify opportunities and implement action plans that drive revenue growth.
- Conduct regular field observations, ride-alongs, sales reviews, and coaching sessions to improve consultative selling capabilities and sales effectiveness.
- Establish a culture of accountability, customer-centricity, and continuous improvement across the sales organization.
- Recruit, select, onboard, develop, and retain top-performing In-Home Sales Specialists.
- Identify skill gaps and implement targeted development plans to improve individual and team performance.
- Partner with Store Leadership and cross-functional stakeholders to align sales talent strategies and performance objectives.
- Develop succession plans and build a strong internal talent pipeline.
- Oversee service quality and customer satisfaction through regular review of customer feedback, site inspections, service provider engagement, and performance metrics.
- Ensure execution of a seamless customer experience throughout the sales and installation lifecycle.
- Act as an escalation point for complex customer concerns and high-value sales opportunities.
- Manage relationships and performance of the service provider network through direct engagement and partnership with Service Support teams.
- Oversee project quote accuracy based on customer selections, provider measurements, permit requirements, and environmental assessments.
- Drive compliance with Lowe's policies, contracts, permitting requirements, lead-safe practices, and regulatory standards throughout the installation lifecycle.
- Obtain and maintain licenses on Lowe's behalf as required.
Required Qualifications
- Bachelor’s degree in Business, Sales, Marketing, Management, or a related field or equivalent years of experience in lieu of education requirement, if applicable
- 7+ years of progressive sales experience, including outside sales, consultative sales, business development, or in-home sales environments.
- 3+ years of leadership experience managing field-based sales teams and driving revenue growth through coaching, performance management, and talent development.
- Demonstrated success leading geographically dispersed sales teams with accountability for sales, margin, profitability, and customer satisfaction results.
- Proven ability to coach and develop sales professionals through direct field engagement, ride-alongs, and performance management.
- Experience utilizing CRM platforms, sales reporting tools, Microsoft Office applications, and performance analytics to drive business decisions and sales effectiveness.
- Strong financial acumen with experience managing sales performance metrics, forecasting, budgeting, and profitability goals.
- Ability and willingness to travel extensively throughout the assigned territory, with the expectation of spending the majority of work time in-market supporting sales execution, customer engagement, service provider relationships, and team development.
- DL NUMBER - Driver License, Valid and in State Valid drivers license
Preferred Qualifications
- Experience in home improvement, installation services, residential construction, remodeling, or related industries.
- Experience managing service provider, contractor, or installation partner relationships.
- Experience leading teams within a consultative or in-home sales environment.
Pay Range: $121,300.00 - $202,700.00 annually
Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.
Associate Benefits (https://talent.lowes.com/us/en/joining-our-team)
- Working at one of the largest retail companies has its perks. We offer exceptional benefits and wellness programs for eligible full-time and part-time associates, tailored for many different lifestyles. Our benefits range from health, vision and dental insurance to paid vacation, tuition assistance and parental and family-building benefits. Plus, we offer learning and development opportunities to help our associates grow their skills and achieve their goals.
- Health, Dental and Vision insurance
- Life and Disability insurance
- Paid time off based on role, tenure, and locality, including vacation, holidays, sick and volunteer time
- Flexible spending and health savings accounts
- 401(k) Retirement account with company match
- Employee Assistance Program with concierge, work/life services and no-cost counseling for all kinds of needs
- Education support programs, including tuition assistance and trade skills scholarships
- Business Travel Accident insurance
- Maternity and Parental leave
- Adoption assistance
- Lowe's Associate Discount and broad discount platform
- Other discretionary benefits (based on eligibility) include annual bonuses, enrollment in Lowe's Employee Stock Purchase Plan and/or deferred compensation plan, and grant awards
About Lowe’s
Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company with total fiscal year 2025 sales of more than $86 billion. Lowe’s employs approximately 300,000 associates and operates over 1,750 home improvement stores, 540 branches and 120 distribution centers. Lowe’s is a core value S&P 500 equity stock and a dividend aristocrat. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.
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Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
