Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 55 days ago

Head of Service Delivery

LRG92 open roles

Where
Camberley, United Kingdom
Work mode
Hybrid
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowHead of Service DeliveryLRG · Camberley, United Kingdom

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on LRG's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

8.0% of postings close within 7 days. Measured by our own scanner across the market. LRG postings stay open a median of 3 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 8.0%7 days
  4. 15.0%14 days
  5. 34.2%30 days
This job: posted 55 days ago

LRG median: 3 days open

The posting

Job Title: Head of Service Delivery

Location: The Meadows, Camberley (Hybrid)

Brand: LRG

Salary: Competitive Salary Package

About Us:

LRG are an award-winning national property company, who are going through exciting periods of growth and offer tailored training and development programmes at all levels. With over 300 branches across England and Wales we have a reputation for perfection and delivering an outstanding customer experience. Investment in people is built into our culture, and there are opportunities for driven individuals to achieve their career aspirations within the company.

Job Summary and key responsibilities

The Head of Service Delivery is responsible for the end-to-end performance, governance, and continuous improvement of IT service delivery across LRG, ensuring that all internal teams and third-party suppliers deliver services in line with agreed SLAs, KPIs, and contractual obligations.

This role provides a single point of accountability for service performance, supplier management, and operational governance.

The Head of Service Delivery will ensure LRG maintains control of its service environment, rather than relying on supplier-led governance structures. This aligns with LRG’s requirement for strong service leadership, performance reporting, and continuous improvement ownership.

Key Responsibilities:

Service Governance & Performance

  • Own and manage service performance across all IT suppliers and internal teams
  • Ensure delivery against agreed SLAs and KPIs
  • Lead: Monthly Service Reviews Quarterly Service Reviews Operational governance forums
  • Ensure all reporting meets LRG’s requirements (service, performance, financial, and operational)

Supplier & Contract Management

  • Act as the primary point of accountability for third-party service providers
  • Hold suppliers accountable for: Contractual delivery Service levels Continuous improvement commitments
  • Manage supplier escalations and dispute resolution
  • Monitor service credits, penalties, and commercial alignment

Reporting & Service Insight

  • Deliver and continuously improve service reporting and dashboards, including: Incident and request trends SLA performance Demand patterns Escalations and root cause themes
  • Provide actionable insight and recommendations to senior leadership
  • Ensure reporting drives decision-making and service optimisation

Operational Alignment & Integration

  • Act as the bridge between IT operations, infrastructure, EUC, and suppliers
  • Ensure end-to-end service delivery, not siloed tower delivery
  • Support implementation of: Single front door service model Unified ticketing and service catalogue
  • Align services across multiple business units and suppliers

Risk, Issue & Escalation Management

  • Own and manage service-related risks and issues
  • Lead major incident and escalation governance
  • Ensure root cause identification and preventative actions

Stakeholder Engagement

  • Build strong relationships with: Internal stakeholders (Technology, Operations, Business Units) External suppliers and partners
  • Provide clear, structured communication to: Senior leadership (including CTO) Operational teams

What are we looking for:

  • Proven experience in Service Delivery Management (ITIL-aligned environment)
  • Strong experience managing third-party suppliers and contracts
  • Demonstrable experience in: SLA/KPI management Service reporting and governance Incident and escalation management
  • Strong stakeholder management at operational and executive level

What we can offer you:

  • Proven track record for career growth and advancement within the company
  • Market leading training and ongoing professional development
  • Supportive and collaborative team environment

Benefits:

  • Competitive Salary Package
  • Quarterly and yearly awards
  • Salary sacrifice pension scheme
  • Generous Holiday allowance

LRG are an equal opportunities employer and encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team who shares our commitment to excellence in the Real Estate Industry.

LRG does not engage the services of Recruitment agencies for the purpose of hiring. All job openings are managed directly by our Internal Recruitment team. We do not accept unsolicited CVs or candidate referral from Recruitment agencies, and any such submissions will not be considered.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against LRG's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on LRG's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    LRG's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.