The posting
It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
The Account Manager is responsible for providing exceptional customer service and fostering strong client relationships. Acting as the primary liaison between LucyRx and assigned clients, this role ensures seamless communication, timely issue resolution, and a high level of client satisfaction. The Account Manager will work closely with clients to understand their needs, address concerns, and ensure they receive the highest quality of service. Additionally, this role supports client retention, renewals, and benefit consulting while collaborating with internal teams to maintain excellent service delivery and operational efficiency.
Role and Responsibilities
- Establish and maintain strong relationships with assigned clients through timely and effective communication via phone, email, and in-person meetings.
- Act as the primary liaison between clients and internal teams, ensuring smooth execution of PBM services and addressing client needs proactively.
- Own the coordination of issue resolution by assessing, prioritizing, and addressing client concerns while keeping management informed of account activity.
- Assist with strategic account planning and client engagement in coordination with the account management team.
- Provide consultative services on pharmacy benefits, plan design, and cost-saving initiatives.
- Assists client services team with new business implementation processes and ongoing service to ensure smooth product delivery.
- Own the service provided to clients, ensuring all interactions are handled with professionalism and care.
- Demonstrate ability to anticipate clients' next queries and needs, providing timely and relevant information to enhance the overall client experience
- Monitor client performance to identify areas for improvement and recommend enhancements.
- Work closely with internal teams to support new business implementation and ongoing service optimization.
- Collaborate on the development of new tools, processes, and strategies to improve business efficiency and client satisfaction.
- Identify business challenges and contribute to both short-term solutions and long-term strategic improvements.
- Manage strategic and consultative service delivery, including reporting, analytical reviews, and performance monitoring.
- Support contract renewals, service level agreements, and regulatory compliance efforts.
- Stay informed on industry trends, legislative changes, and best practices in PBM to provide valuable insights to clients.
- Perform other duties as needed to support corporate objectives.
Qualifications and Education Requirements
- Bachelor's Degree in business or related field, or equivalent combination of education and/or work experience;
- 2 years of Client Service/Account Management experience, preferably in Pharmacy Benefits Management
Knowledge and Skills Required
- Excellent customer service skills to maintain a high standard of service.
- Excellent communication and collaboration skills.
- Ability to coordinate multiple projects while maintaining quality.
- Proficient in Microsoft Office and CRM tools.
- Adaptable and work well in a fast-paced environment.
- Self-directed with the ability to work with a minimal amount of supervision.
- Able to take initiative that effectively and efficiently creates a desired result.
- Understanding of pharmacy operations including claims submission and familiarity with medications and their uses.
- Effective analytical skills with a data-driven approach to decision-making
- Elevated attention to detail and ability to work independently or in a team setting.
- Strong customer service mindset with a proactive approach to client needs.
- Willingness to travel up to 10% annually with some overnight stays.
Preferences
- Strong knowledge of PBM programs and operations
What We Do LucyRx is an independent, next-generation pharmacy benefits manager (PBM) transforming how healthcare works. We’re fixing what’s broken in the PBM industry by putting people first and challenging outdated norms. For too long, traditional PBMs have prioritized profit over patients, and we believe that’s just plain wrong.
LucyRx offers bold, innovative solutions powered by LucyIQ, our proprietary AI platform, to deliver actionable insights that lower costs, improve care, and simplify prescription management.
While we’re new to the PBM space, LucyRx is built on decades of leadership experience and a commitment to meaningful change. We’re a nimble, remote-first team with a bold mission to redefine pharmacy benefits—and we’re just getting started.
What It’s Like to Work at LucyRx At LucyRx, we’re a fast-moving team dedicated to making healthcare simpler, fairer, and more effective. Joining us means being part of a dynamic, mission-driven group that works collaboratively to challenge outdated industry practices and redefine what’s possible in pharmacy benefits.
We value accountability, innovation, and a relentless focus on making an impact. Here, you’ll find a supportive culture that encourages you to bring your whole self to work, share bold ideas, and grow alongside smart, driven colleagues who are passionate about fixing the PBM industry. If you’re ready to roll up your sleeves and make a real difference, we’d love to have you on our team.
LucyRx is an independent, next-generation pharmacy benefit manager (PBM) redefining prescription care. Fueled by innovation and decades of leadership experience, LucyRx delivers better outcomes through its integrated specialty network, formulary marketplace, and next-day home delivery solutions.
Powered by its proprietary AI platform, LucyIQ™, the company provides real-time insights that support evidence-based clinical decisions, clear pricing, and exceptional service from U.S.-based pharmacy technicians.
