Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted today

Customer Care Rep, Billing Services

lumaenergy36 open roles

Where
Santurce-NEOS
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowCustomer Care Rep, Billing Serviceslumaenergy · Santurce-NEOS

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on lumaenergy's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.9% of postings close within 7 days. Measured by our own scanner across the market. lumaenergy postings stay open a median of 6 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.9%7 days
  4. 22.4%14 days
  5. 38.1%30 days
  6. 59.0%60 days
This job: posted today

lumaenergy median: 6 days open

The posting

Job Summary:

Responsible for delivering exceptional customer support, ensuring accurate billing processes, and collaborating with the Billing Services team to optimize operations and enhance customer satisfaction.

Job Description:

  • Supports Billing Services, Payment Processing, and Energy Irregularities functions to ensure seamless operations and timely resolution of customer needs.
  • Assesses business requirements and recommend process and technology improvements to optimize billing operations and enhance customer experience.
  • Analyzes customer service data and evaluate processes to identify opportunities for operational efficiency and improved service delivery.
  • Interprets data analysis, documentation, and organizational skills to deliver insights that enable fact-based decision-making and performance improvement.
  • Performs, enhances, and maintains analytical tools that facilitate accurate reporting and strategic decision-making.
  • Recommends quality assurance controls to maintain compliance and ensure accuracy across billing processes.
  • Identifies and analyze complex problems, conducts cost-benefit analysis, and proposes actionable solutions to mitigate risks and drive continuous improvement.
  • Collaborates in solution design activities through brainstorming contributing ideas and perspectives to achieve equitable, customer-focused outcomes aligned with business goals.
  • Gathers and review existing documentation, including policies and procedures, to ensure alignment with business requirements and regulatory standards.
  • Analyzes business documentation and performance data to identify gaps and recommend improvements for compliance and operational efficiency.
  • Follows established company policies, procedures, and standards to ensure full compliance with applicable laws and industry regulations.
  • Participates in storm restoration tasks and assigned drills to contribute to the safe and reliable recovery of services.
  • Performs additional tasks aligned with role expectations and qualifications to support team goals and operational flexibility.

This position is with IBEW Union 787. If you accept an offer of employment, you will be required to affiliate with the Union.

Additional Job Description:

Education

  • High School Diploma, or GED equivalent.

Experience

  • 1 to 3 years’ experience with functional role responsibilities.
  • Availability to work rotating shifts and outside shift hours.

Competencies (Skills)

  • Strong customer-focused, professional, verbal, and written communication skills with the ability to work with a variety of people across the organization.
  • Strong data analysis, documentation, and organizational skills to provide support for quantitative and qualitative analysis that measures business performance to enable fact-based decision-making.
  • Demonstrate superior process mapping, project planning and time management capabilities.
  • Proficient skills in the use of computer applications (Microsoft Office suite and CC&B).
  • Attention to Detail: Ensures accuracy in data entry, documentation, and task execution.
  • Process Adherence: Follows established procedures and workflows consistently.
  • Time Management: Prioritizes tasks to meet deadlines and support team goals.

Licenses/Certifications

  • N/A

Travel Requirements

  • Not Required

Physical Demands:

  • Stationary Position: Constantly
  • Pushing/ Pulling/ Reaching: Seldom
  • Kneel: Seldom
  • Grab: Seldom
  • Bend: Seldom
  • Lift/Carry over: 0 - 15 pounds

Working Conditions:

  • Wet or humid: Seldom
  • Working near or on moving mechanical parts: Never
  • Working near or on heavy machinery: Never
  • Working in high places: Never
  • Exposed to fumes or airborne particles: Never
  • Frequency of working in outdoor weather conditions: Never
  • Work with electricity: Never
  • Loud noise conditions: Seldom

LUMA Energy is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, military status, disability, or any other characteristic protected by federal or local laws.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against lumaenergy's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on lumaenergy's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    lumaenergy's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.