Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 17 days ago

Technical Support Engineer

luminegrp17 open roles

Where
Remote, Portugal
Work mode
Remote
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowTechnical Support Engineerluminegrp · Remote, Portugal

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on luminegrp's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.6% of postings close within 7 days. Measured by our own scanner across the market. luminegrp postings stay open a median of 19 days.

Share of postings closed within
  1. 2.3%1 day
  2. 4.7%3 days
  3. 13.6%7 days
  4. 21.9%14 days
  5. 36.9%30 days
  6. 59.0%60 days
This job: posted 17 days ago

luminegrp median: 19 days open

The posting

Job Summary:

Velocix Maintenance organization provide customers all around the world with a variety of maintenance services, ensuring customer Service Level Agreements (SLAs) are achieved. This includes but is not limited to 24x7x365, remote and on-site level 2 Support for Velocix products and complex networks including end-to-end multi-vendor. The organization is also responsible for deploying patches and releases for the customers, including the project management of the activity.

Roles and Responsibilities:

· Technical support:

  • Troubleshoot, diagnose, and suggest/perform corrective or preventative maintenance actions on IP Video issues reported by customers. Provide in depth investigation of critical, escalated issues.
  • Use and apply Technical Support processes, policies & tool documentation. Contribute to their continuous improvement.
  • Maintain a high level of customer satisfaction by providing services fully compliant with the SLA.
  • Create and maintain customer relationships on a day-to-day basis, e.g. communication, information gathering, operational review, escalation and reporting. Provide appropriate follow-up to customers.
  • Engage additional support levels within a predefined time frame and collaborate with them, as needed, in order to resolve the issues.
  • Ensure every customer reported issue is properly documented in the Velocix ticketing tool(s) for tracking purposes and learning opportunities.
  • Ensure time tracking accuracy for cost charging purposes.
  • Understand the service metrics, thresholds, and key performance indicators used to govern the ticket resolution process.
  • Use the knowledge management tool by searching/creating/updating articles.
  • 24x7 on call

Key Skills & Competencies:

· Technical Support

· Strong technical skills for Video Content Delivery Networks, Video ABR Origin and protocols (HLS, DASH, MSS, etc.) Video Recording Manager an E2E IP Video Integration Skills. Valued specific knowledge on Velocix products such as VRM, VXMDP, VXOA, VPP.

· Expert knowledge/understanding of Linux systems administration; proficient in use of command line interface and basic scripting (shell, Perl, etc.).

· Expert knowledge/understanding of enterprise-class IP infrastructure (routers, switches, load-balancers, firewalls) and concepts (routing, NAT, VPN).

· Expert knowledge/understanding of internet protocols and standards (e.g. IP, TCP, UDP, HTTP, DNS)

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against luminegrp's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on luminegrp's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    luminegrp's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.