The posting
Roles & Responsibilities
As we scale, we are looking for a technically strong and hands-on SeniorSolar Engineer / Solar Technical Expert who can serve as the company'scentre of expertise for solar technology while providing practical support toinstallation, operations, maintenance, customer experience and sales teams.
This is a hybrid field and office-based role. The successfulcandidate will spend significant time on project sites supporting technicalexecution and troubleshooting, while also owning regulatory permitting,technical standards, training, solar design support and technology development.
The role will initially be an individual contributor position, with thepotential over time to take on broader leadership responsibility forinstallation and maintenance operations.
Key Responsibilities
1. Technical Support for Solar Installations
Provide hands-on technical support to Project Managers, installationteams and contractors across Sunollo's residential solar projects.
Responsibilities include:
· Reviewtechnical drawings, system specifications, rooftop layouts and electricaldesigns.
· Providetechnical guidance to Project Managers and installation teams before and duringinstallation.
· Attendproject sites where additional technical expertise is required.
· Troubleshootcomplex installation, electrical, inverter, battery or commissioning issues.
· Support teamsin resolving technical challenges relating to cabling, wiring, connections,electrical protection, system configuration and commissioning.
· Reviewand guide teams on technically complex or non-standard installations.
· Supporttesting, commissioning and system activation where required.
· Helpensure installations comply with Sunollo technical standards, manufacturerrequirements and applicable Singapore regulations.
· Act asthe senior technical escalation point for installation teams and ProjectManagers.
This role is not primarily responsible for project scheduling or overallproject management. Its focus is to provide the technical expertise requiredto enable successful project delivery
2. Solar Permitting, Regulatory Approvals &Documentation
Own the technical and operational coordination of solar permits andregulatory approvals for Sunollo projects in Singapore.
Responsibilities include:
· Act asthe primary technical point of contact for solar permitting and approvalprocesses.
· Coordinatesubmissions and technical correspondence with relevant authorities and industrystakeholders.
· Ensurepermit and approval documentation is accurate, complete and submitted on time.
· Reviewtechnical drawings and Single-Line Diagrams prior to submission.
· Verifyelectrical information, system configuration and technical documentation.
· Supportand coordinate submissions relating to applicable solar forms and approvals,including relevant CS, PV and commissioning documentation.
· Ensuretechnical queries raised by authorities are addressed promptly and accurately.
· Workclosely with Licensed Electrical Workers, designers, Project Managers,customers and external partners to ensure smooth approvals.
· Trackpermitting progress and proactively resolve technical or documentation issuesthat could delay project completion.
· Maintainup-to-date knowledge of Singapore solar regulations, grid connectionrequirements and approval processes.
3. Technical Customer Support & ReactiveMaintenance
Serve as the escalation point for complex technical issues affectingexisting customer solar systems.
Responsibilities include:
· Supportthe Customer Experience team in diagnosing and resolving technical customercomplaints.
· Investigatesystem outages, alarms, alerts, inverter faults, battery issues and systemperformance concerns.
· Conductsite visits where physical inspection or technical diagnosis is required.
· Troubleshootproblems and determine appropriate corrective actions.
· Guidemaintenance teams and external contractors on technical resolution.
· Ensureescalated technical cases are resolved within agreed service-levelexpectations.
· Explaintechnical issues and proposed solutions to homeowners in clear, simple andprofessional language.
· Supportcustomer communication where technical explanation is required.
· Assistwith non-complex maintenance cases when additional operational capacity isrequired.
· Captureroot causes and learnings from recurring customer issues.
The objective is to ensure technical issues are resolved quickly,correctly and to the satisfaction of the customer
4. Preventive Maintenance Standards
Define and continuously improve Sunollo's technical standards forpreventive maintenance.
Responsibilities include:
· Definethe technical inspection standards for scheduled maintenance visits.
· Createand maintain preventive maintenance checklists.
· Definewhat should be inspected, tested and recorded during maintenance.
· Establishtechnical acceptance criteria and escalation requirements.
· Ensuremaintenance teams understand and correctly execute Sunollo maintenancestandards.
· Trainexternal maintenance partners on technical inspection and troubleshootingrequirements.
· Periodicallyreview maintenance findings to identify recurring issues and improvementopportunities.
· Improvemaintenance procedures based on operating experience and equipment performance.
5. Solar Technical Centre of Excellence
Build and strengthen solar technical capability across Sunollo and itsexternal ecosystem.
Responsibilities include:
· Serve asthe internal subject-matter expert for solar PV technology and electricalsystems.
· Developtechnical training materials, SOPs, checklists and reference guides.
· Train andonboard new installation teams and EPC partners.
· Traininstallation teams on panels, inverters, batteries, connections, cabling,commissioning and troubleshooting.
· Build thetechnical capabilities of maintenance partners.
· Providetechnical onboarding for new Operations team members.
· Deliverrelevant solar and product training to new Sales team members.
· HelpSales teams accurately understand and communicate technical concepts tocustomers.
· Coachinternal and external teams on recurring technical gaps.
· Build astructured technical knowledge base for Sunollo.
6. Continuous Improvement & Technical Standards
Drive improvement across installation, maintenance and technicaloperating processes.
Responsibilities include:
· Identifyrecurring installation and maintenance issues.
· Conductroot-cause analysis and recommend corrective actions.
· Improvetechnical SOPs based on operating experience.
· Standardiseinstallation and maintenance practices.
· Improvecommissioning and handover processes.
· Developtechnical quality standards and checklists.
· Reduce installationdefects, repeat visits and technical escalations.
· Sharetechnical learnings across teams and vendors.
Key Success Measures
Success in this role will be measured through:
· Qualityand technical reliability of installed solar systems.
· Effectiveresolution of complex technical issues.
· Timelycompletion of permitting and regulatory approvals.
· Reductionin permitting errors and resubmissions.
· Reductionin repeat technical defects and customer complaints.
· Resolutionof escalated technical cases within SLA.
· Customersatisfaction following technical support and issue resolution.
· Technicalcapability improvement across installation and maintenance partners.
· Qualityand completeness of solar designs and Single-Line Diagrams.
· Effectivenessof technical training provided to internal teams and external partners.
· Contributionto product and technology decisions.
· Improvedstandardisation and technical processes across the organisation.
Candidate Profile
Education
Preferred qualifications include:
· Bachelor'sDegree or Diploma in Electrical Engineering; or
· Degree orDiploma in Renewable Energy, Solar Energy, Sustainable Energy or Green Energy;or
· Otherrelevant Engineering qualification.
Candidates with strong practical solar experience combined with relevanttechnical qualifications may also be considered.
Experience
Preferably 5+ years of relevant technical experience
in areas such as:
· Rooftopsolar PV
· Solar EPC
· Electricalengineering
· Renewableenergy
· Solaroperations
· Solarinstallation
· Solardesign
· Solarmaintenance and troubleshooting
Strong practical experience with residential or commercial rooftop solarinstallations is highly desirable.
Technical Knowledge
The successful candidate should have strong knowledge across several ofthe following areas:
· Solar PVsystem design
· Solarpanels and module technologies
· Stringdesign
· Invertersand hybrid inverters
· BatteryEnergy Storage Systems
· AC and DCelectrical systems
· Electricalcabling and wiring
· Voltageand current calculations
· Electricalprotection systems
· Earthingand isolation
· Rooftopsolar installation
· Testingand commissioning
· Solarmonitoring systems
· Single-LineDiagrams
· Solarrooftop layouts
· Faultdiagnosis and troubleshooting
· Preventivemaintenance
· Singaporesolar permitting and approval processes
Knowledge of Singapore requirements relating to SP Group, EMA, LicensedElectrical Workers and relevant electrical and solar regulations is highlyadvantageous.
What We Are Looking For
We are looking for someone who is comfortable being both the expertin the room and the person willing to go to site to solve the problem.
The successful candidate should expect to divide their time across:
· Customerand installation sites
· Technicaltroubleshooting
· Installationand maintenance support
· Traininginstallation and maintenance teams
· Regulatoryand permitting work
· Solardesign and engineering reviews
· Productand technology evaluation
· Internaltechnical training and capability building
