The posting
About Us
Lupa is building a category defining product the industry has never seen before.
We’re the AI-native operating system for veterinary practices and pet parents, replacing the fragmented, clunky systems vets have tolerated for years with a single intelligent platform for scheduling, client communication, clinical documentation, and AI-driven care guidance. Practices run more efficiently, vets get back to doing what they love, and pet parents feel more connected to their animals’ health than ever.
The traction speaks for itself: one of Europe’s top 100 AI startups with a team of 50 people, 10x growth in twelve months, the UK market leader, and now charging hard into the US and Europe. We have $25M in funding, 2.5M+ pets on the platform, and a buzzing New York office.
This is a rare chance to join a rocket ship at exactly the right moment and we’re looking for exceptional people to help us fly it.
In this role, you will:
- Own the full deployment of Lupa into veterinary practices, from the first kick-off call through to a live, confident team that doesn’t need hand-holding
- Immerse yourself in each practice’s workflows, understand how they actually operate day-to-day, and redesign those workflows around Lupa’s AI-native platform
- Synthesise what you’re hearing in the field, from vets, practice managers, and receptionists into a sharp picture of where the product needs to go next
- Partner with Engineering and Product to translate real-world clinical problems into platform improvements that scale across the entire customer base
- Lead training sessions that drive genuine adoption, not just surface-level sign-offs
- Present deployment outcomes and future roadmaps to stakeholders from practice owners to group-level executives
- Build and deliver demos that win new customers and expand existing ones
- Scope new deployment opportunities as we push into the US and new international markets
Your background looks something like:
- 3+ years in a deployment, implementation, forward deployment, or solutions engineering role ideally at a top tier management consultancy, B2B SaaS or tech company known for complex, high-touch deployments
- A track record of managing multiple concurrent deployments without losing quality, pace, or customer trust
- Comfortable engaging at every level of a customer organisation from the vet on the floor to the CFO in the boardroom
- Some experience with data, scripting, or analytical tools (SQL, Python, or similar) you don’t need to be an engineer, but you need to be able to work alongside one
- Experience in healthcare, veterinary, or another regulated, workflow-heavy industry (nice to have)
- Background at a company known for exceptional deployment quality Palantir, Salesforce, Veeva, or similar (nice to have)
As a person, you:
- Are not satisfied with surface-level answers you dig into the data, the workflow, and the real problem until you actually understand it
- Have low ego, the outcome matters more than who gets the credit, and you’re as comfortable following as you are leading
- Are genuinely curious and analytical, with a sharp instinct for product and a deep interest in how users think and behave
- Thrive in unstructured, ambiguous environments where no two days look the same and the playbook doesn’t exist yet
- Are excited to work in-person from our New York office.
- Value working with people who are kind, ambitious, and pragmatic
What does success look like in 6 months?
- You’re managing a portfolio of deployments independently and every practice you’ve taken live is a genuine Lupa advocate
- The product team trusts your field insight and is already acting on it, you’ve changed at least one roadmap decision
- You’ve helped shape how we deploy as we scale into the US, and your playbook is being used by the rest of the team
