The posting
Ann & Robert H. Lurie Children’s Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do. Ann & Robert H. Lurie Children’s Hospital of Chicago is ranked in all 10 specialties by the U.S. News & World Report.
Day (United States of America)
Location
211 E Chicago
Job Description
The Administrative Supervisor will manage all aspects of the daily operations of the Division of Neurology. The responsibility will include oversight of administrative staff, clinical schedules, and programmatic activities in parternship with the Division Leadership. This position actively supports the hospital's and the Division's Continuous Quality Improvement and customer service goals, individually and as an effective team member. This position will collaborate with Divisional Leadership to oversee clinical activity, visit volume budgeting and variance reporting, human resources processes, and general administrative support.
Essential Job Functions:
- Provides practice coverage in the absence of the Division Administrator or Senior Practice Manager.
- Leads the daily operations of the Division office, in partnership with Division leadership.
- Supervises the staff associated with the Division.
- Provides daily assignments to the clinical administrative support staff to ensure a productive work environment.
- Acts as backup/cross coverage for clinical operations staff to ensure the continuity of workflows.
- Collaborates with Division Leadership to manage the quality and service of all processes related to ambulatory clinic sites, surgical services and ancillary care needs. This includes:
- Assist Division Administrator to proactively monitor provider schedules and its impact on clinical operations.
- Create, adjust and maintain clinical scheduling standards of practice, guidelines and templates for each provider.
- Notify of Operating room staff for block time release and management.
- Cancelation of clinic utilization and rent.
- Proactively manage ambulatory clinic space related to division and investigate opportunities to enhance provider ambulatory utilization.
- Review of divisional budgeted volumes and the reporting of monthly variances to those volumes.
- Oversee and assist Administrative staff with procurement of necessary referral information, outside test/studies and all other information pertinent to the clinical visit prior to appointment and available to health care team.
- Oversee and assist Administrative staff with cancelation and rescheduling of patient appointments when necessary.
- iPartners with Division leadership to be a representative for all patient relation issues (ie patient concerns, billing questions).
- Acts as the primary resource for problem solving within administrative staff. Identifies goals and objectives for performance improvements that are needed in order to provide the best patient care, optimum customer service and improve physician satisfaction.
- Works with Division Leadership and Human Resources to recruit administrative staff and fill job vacancies.
- Completes and documents new employee orientation and manages staff onboarding responsibilities and training.
- Manages administrative staff time and attendance, expense check requests, administrative staff PTO requests, and other administrative duties as assigned by the Division Administrator.
- Collaborates with the Division Leadership for staff performance appraisals.
- Keeps Division Leadership informed of all personnel issues that may affect office operations.
- The authority to hire, separate, promote, demote, write and administer performance evaluations in collaboration with Division Leadership.
- Serves as liaison to other Lurie Children’s administrative departments.
- Attends all appropriate Division, Research Institute, and Lurie Children’s operational meetings to ensure that the Division interests are well represented.
- Other job functions as assigned.
Knowledge, skills and abilities:
- Bachelor’s degree in a related field preferred. An equivalent combination of education and/or experience may be considered in lieu of the degree when the experience has been directly related to the duties of the job.
- Five or more years experience with progressive leadership and experience in an academic health care setting preferred.
- Three years of supervisory/project management experience preferred.
- Ability to communicate clearly about Division operations Strong analytical, interpersonal, and oral and written communication skills required.
- Strong working knowledge and skills in Microsoft computer software applications.
- Experience with an electronic health record preffered. Comfort working in digital platforms.
- Ability to take initiative and work independently.
- Organizational skills: Experience independently planning and managing projects; excellent attention to detail; ability to establish priorities and react promptly to a large variety of requests and needs, sometimes on short notice.
- Proven ability to analyze problems and implement action plans.
- Must be self-directed, with an in-depth understanding of the organizational goals.
- Demonstrated strong leadership skills.
- Ability to lead in a collaborative and facilitative style.
Education
Bachelor's Degree: Health Administration
Pay Range
$70,720.00-$115,627.20 Salary
At Lurie Children’s, we are committed to competitive and fair compensation aligned with market rates and internal equity, reflecting individual contributions, experience, and expertise. The pay range for this job indicates minimum and maximum targets for the position. Ranges are regularly reviewed to stay aligned with market conditions. In addition to base salary, Lurie Children’s offer a comprehensive rewards package that may include differentials for some hourly employees, leadership incentives for select roles, health and retirement benefits, and wellbeing programs. For more details on other compensation, consult your recruiter or click the following link to learn more about our benefits.
Benefit Statement
For full time and part time employees who work 20 or more hours per week we offer a generous benefits package that includes:
Medical, dental and vision insurance
Employer paid group term life and disability
Employer contribution toward Health Savings Account
Flexible Spending Accounts
Paid Time Off (PTO), Paid Holidays and Paid Parental Leave
403(b) with a 5% employer match
Various voluntary benefits:
- Supplemental Life, AD&D and Disability
- Critical Illness, Accident and Hospital Indemnity coverage
- Tuition assistance
- Student loan servicing and support
- Adoption benefits
- Backup Childcare and Eldercare
- Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members
- Discount on services at Lurie Children’s facilities
- Discount purchasing program
There’s a Place for You with Us
At Ann & Robert H. Lurie Children’s Hospital of Chicago and its affiliates (collectively “Lurie Children’s”), we embrace and celebrate diversity and equity in a serious way. We are committed to building a team with a variety of backgrounds, skills, and viewpoints — recognizing that diverse identities strengthen our workplace and the care we can provide to the Chicago community and beyond. We treat everyone fairly, appreciate differences, and make meaningful connections that foster belonging and allyship. This is a place where you can be your best, so we can give our best to the patients and families who trust us with their care.
Lurie Children’s and its affiliates are equal employment opportunity employers. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin, ancestry, age, disability, marital status, pregnancy, protected veteran status, order of protection status, protected genetic information, or any other characteristic protected by law.
For questions about how to request an accommodation please contact: [email protected]
AI Notice
Lurie Children’s utilizes certain AI-enabled features within our recruiting platform to support candidate engagement and assist recruiters in identifying and prioritizing applicants whose experience aligns with job requirements. All employment decisions are made by individuals.
It is a civil rights violation with respect to recruitment, hiring, promotion, or employment for an employer to use artificial intelligence that has the effect of subjecting employees to discrimination on the basis of protected classes under the Illinois Human Rights Act or to use zip codes as a proxy for protected classes.
For questions about the use of artificial intelligence in this process or any additional support, please contact: [email protected]
