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Open nowPosted 56 days ago

Duty Manager Passenger Assistance (m/f/x)

LUXAIR S.A.

Where
Luxembourg
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Your applicationOpen nowDuty Manager Passenger Assistance (m/f/x)LUXAIR S.A. · Luxembourg

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The clock on this job

Early applications get read.

13.4% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.2%1 day
  2. 4.6%3 days
  3. 13.4%7 days
  4. 21.6%14 days
  5. 36.2%30 days
  6. 59.0%60 days
This job: posted 56 days ago

The posting

Duty Manager Passenger Assistance (m/f/x)Missions :Assurer la préparation des opérations et la planification journalière des ressources nécessaires à l'activitéContrôler le respect du planning et enregistrer les changements de personnel selon les procédures en vigueur. Selon les besoins de l'opération et les requêtes individuelles procéder aux ajustements du planning à court termeTransmettre l'information et les directives nécessaires aux équipes du Ground Handling pour le bon déroulement des opérations et suivre les statuts des vols afin d'anticiper toute éventualitéEtre l'interlocuteur privilégié avec les autres services ainsi qu'avec les représentants des compagnies tiercesSignaler toute irrégularité et établir le srapport quotidien de fin de tournéeProposer des actions correctives afin d'améliorer la qualité du serviceEtre en étroite collaboration avec le Manager Passenger Assistance afin de participer au développement et suivi des ressources. Coordonner les besoins spécifiques/individuels avec le département FormationGérer les irrégularités du réseau Luxair et LuxairTours au départ et à l'arrivée de toutes les stations desservies en collaboration avec l'OCC et coordonner les plans d'actions avec les équipes et prestataires concernésRapporter toute anomalie à la Direction du Ground HandlingProfil requis:Critères minimaux requis pour le posteEtre détenteur d'un diplôme de fin d'études secondaires au Luxembourg ou équivalentMaîtriser l'anglais, le français et/ou l'allemand (parlé & écrit)Etre orienté clients, avoir une présentation soignée et respecter les procédures du port d'uniformeAvoir une expérience confirmée de l'Assistance Passager ainsi que de l'encadrement d'équipes opérationnellesMaintenir la stricte confidentialité des donnéesEtre précis, avoir le sens de l'organisation et des priorités et une grande résistance au stressSavoir travailler de manière autonome et en équipeTravail sur tournéesLe luxembourgeois et toute autre langue sera considérée comme un atout majeur à ce poste------------------------------------------------------------------------------------------------------------------------------------------------------------ProfileEnsure the preparation of operations and the daily planning of the resources required for the activity.Monitor compliance with the schedule and record staff changes in accordance with the applicable procedures. Based on operational requirements and individual requests, make short-term adjustments to the schedule as necessary.Communicate the information and instructions required by the Ground Handling teams to ensure the smooth running of operations, and monitor flight statuses in order to anticipate any potential issues.Act as the main point of contact with other departments as well as with representatives of third-party airlines.Report any irregularities and prepare the daily end-of-shift report.Propose corrective actions to improve service quality.Work closely with the Passenger Assistance Manager to contribute to the development and monitoring of resources.Coordinate specific and individual needs with the Training Department.Manage irregularities affecting the Luxair and LuxairTours network, both on departure and arrival at all stations served, in cooperation with the OCC, and coordinate action plans with the relevant teams and service providers.Report any anomalies to Ground Handling Management.Minimum RequirementsHold a Luxembourg secondary school leaving diploma or an equivalent qualification.Have a good command of English, French and/or German, both spoken and written.Be customer-oriented, maintain a professional appearance and comply with uniform-wearing procedures.Have proven experience in Passenger Assistance as well as in supervising operational teams.Maintain strict confidentiality of information and data.Be accurate, well-organised, able to prioritise effectively and highly stress-resistant.Be able to work both independently and as part of a team.Be willing to work shifts.Luxembourgish and any other additional language will be considered a major asset for this position.

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