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Open nowPosted 107 days ago

Senior Passenger Control Officer (m/f/x)

LUXAIR S.A.

Where
Luxembourg
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Your applicationOpen nowSenior Passenger Control Officer (m/f/x)LUXAIR S.A. · Luxembourg

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on LUXAIR S.A.'s own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

13.4% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.2%1 day
  2. 4.6%3 days
  3. 13.4%7 days
  4. 21.6%14 days
  5. 36.2%30 days
  6. 59.0%60 days
This job: posted 107 days ago

The posting

Main duties: Anticipate and coordinate passenger control solutions Be responsible for the real time monitoring of the ground operation, of the overall ground activity in Luxembourg and Outstation In case of disruption, proactively develop and apply strategies to minimize passenger impact in coordination with SFOO Organize information, hotel accommodation and transport to passengers in coordination with Ground Handler and/or LuxairTours Tour Guides Be responsible for the negotiation of Ground Handler the same day of flight disruption Be the key contact for all departments and partner (ie : handling) involved in the operation for action relative to passengers within OCC's responsibility period Report delays and incidents to improve follow-up of complaints Participation in the ERAP TEC Team based on the procedure. Required profile:Minimum required criteria: Be holder of a « BAC » or equivalent and proven experience in the area of activity Have a proven experience in the field of flight operations or ground operations Be able to demonstrate good knowledge in passenger care Be prepared to work in a team and irregular shifts Have strong organizational skills and a clear sense of priorities Have excellent analytical and listening skills Be rigorous, precise and stress-resistant Accept Duty Travel Be familiar with standard office applications Show excellent communication skills in English as well as skills in Luxembourgish, French or German (spoken and written).Desired or to be acquired criteria: Attend and pass successfully mandatory recurrent training according to the area of activity Show the ability to communicate at all levels, both inside and outside the company Demonstrate user skills in Tools used in the Operation & Passenger Care Center Be familiar with all aviation regulations and standards Show Leadership skills. The ideal candidate: Knowledge of Luxemburgish or any other language is considered as asset

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