The posting
- Perform all duties related to the safety and security of our passengers and flight during normal, abnormal and emergency operations,- Ensure an effective communication between cabin crew members and flight crew members according the applicable instructions for common language and terminology,- Provide appropriate assistance to all types special category passengers,- Provide appropriate first aid measures to all types of medical emergencies whether still on ground or inflight,- Keep updated with all changes in regulations, documents and instructions provided by Luxair, if necessary update changes in own manuals,- Ensure the wellbeing of our guest’s according to the applicable service instructions and the commercial communication guidelines in force,- Act according to the current applicable regulations, instructions and take the necessary responsibilities when involved in the process of In-flight Sales on LUXAIR flights,- Keep familiar with all available ways/forms of reporting, and communicate issues that occurred while on duty, be it irregularities, feedback, suggestions etc.Minimum required criteria:- Have a secondary education diploma (Bac) or equivalent,- Possess a swimming and/or rescue certificate,- Be at least 18 years old and fit for flights,- Accept to work according to irregular schedules and during the weekend,- Accept layover at the Outstations,- Provides basic knowledge in standard office applications,- Be customer oriented, have a smart appearance and respect the internal uniform dress code,- Show good communication skills in English, French and German (spoken & written),- Attend and pass successfully mandatory initial & recurrent training according to the area of activity. Desired or to be acquired criteria: - Refer to the training table,- Have an excellent sense of customer contact and be highly service-oriented,- Have a basic knowledge of Luxembourgish,- Demonstrate the ability to communicate at all levels, both inside and outside the company,- Show user skills in tools used in the department,- Be responsible and dynamic, team oriented and able to deal with stress.The ideal candidate:- Knowledge of any other language is considered as major asset to this function



