Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 2 days ago

Head of Customer Success – GPU Infrastructure

Lyceum16 open roles

Where
Berlin
Work mode
On site
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowHead of Customer Success – GPU InfrastructureLyceum · Berlin

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Lyceum's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

8.1% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.7%1 day
  2. 3.6%3 days
  3. 8.1%7 days
  4. 15.0%14 days
  5. 34.0%30 days
This job: posted 2 days ago

The posting

The Role As Head of Customer Success, you build and lead the function that takes care of our infrastructure customers once the contract is signed. Many of them run their most important AI workloads on Lyceum on multi-year contracts. You make sure they have an outstanding experience, from onboarding through day-to-day operations to renewal and growth.

You set up the processes, hire and lead the team of Account Executives and Infrastructure Support Engineers, and are the trusted point of contact for our largest accounts. You don't need to fix technical issues yourself, but you understand what's going on and make sure they get solved fast.

What You'll Do

- Build our customer success function for GPU infrastructure from scratch: processes, playbooks, tooling and escalation paths

- Design the full customer journey, from signed contract and onboarding to account management, issue handling, renewals and expansion

- Hire, lead and develop a team of Account Executives and Infrastructure Support Engineers

- Define support KPIs, SLAs and quality standards, such as response time, time to resolution and customer satisfaction, and make sure we hit them

- Work closely with sales, product, engineering and our data centre partners on escalations and key accounts

- Personally own the relationship with our largest customers and step in on critical escalations

- Make sure our customers are satisfied and keep growing with us

What We're Looking For

- Several years of experience in customer success, account management or technical support for B2B cloud or infrastructure customers

- Proven experience building processes and teams, not only running an existing setup

- Experience leading a team of account managers, CSMs or support engineers

- Solid technical understanding of cloud, data centre or GPU infrastructure

- A calm, professional and trustworthy presence with enterprise customers

- A very high sense of urgency: you don't keep customers waiting

- Strong written and verbal communication in English, German is a plus

Bonus Points

- Experience at a neocloud, GPU cloud, hyperscaler, data centre or hosting provider

- Experience with SLAs, on-call setups and support tooling

- Experience managing large, multi-year enterprise contracts, including renewals and expansion

- An existing network in the AI or compute industry

WHY US?

- Outstanding team: Work with some of the best engineers in the world, coming from hedge funds, big tech, AI startups and top universities

- Once in a lifetime opportunity: Early-stage company in the fastest-growing market in the world

- Ownership: Shape how European AI companies access GPU compute

- European mission: Build sovereign, GDPR-compliant AI infrastructure for the next generation of deep-tech

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Lyceum's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Lyceum's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Lyceum's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.