Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 44 hours ago

Service Desk Technician

Lyra Technology Group16 open roles

Where
Columbia, South Carolina
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowService Desk TechnicianLyra Technology Group · Columbia, South Carolina

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Lyra Technology Group's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. Lyra Technology Group postings stay open a median of 21 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: posted 44 hours ago

Lyra Technology Group median: 21 days open

The posting

Lyra Technology Group is a private equity-backed holding company that invests in and operates industry leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees, name, and culture that have made them successful. As a platform of Evergreen Services Group, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term.

Lyra Technology Group is looking for a Service Desk Technician to join one of our operating technical teams. This role is the first point of contact for technical support, helping end users with hardware, software, and network issues by phone, email, ticketing system, and in person. The Service Desk Technician resolves common issues quickly, documents every interaction, and escalates more complex problems to Tier 2 or specialist teams when needed. The ideal candidate is patient, organized, and customer-focused, takes a systematic approach to troubleshooting, and wants to build the skills to advance into Tier 2 support.

You will own...

Technical Support

  • Respond to incoming support requests via phone, email, the ticketing system, and in person. Next
  • Diagnose and resolve basic hardware issues, including desktops, laptops, printers, and peripherals.
  • Administer Microsoft 365 and Entra ID: mailboxes, licensing, security groups, shared resources, and basic Purview/compliance tasks
  • Troubleshoot common software problems in standard business applications.
  • Handle password resets, account lockouts, and access permission requests.
  • Provide basic network connectivity troubleshooting.

End User Services

  • Set up and configure new workstations and equipment for employees.
  • Install, update, and maintain standard software applications.
  • Create and maintain user accounts in accordance with IT policies.
  • Support mobile device setup and troubleshooting.
  • Provide training and guidance to users on basic technology functions.

Escalation & Collaboration

  • Identify issues that require escalation to Tier 2 or specialist teams, and follow established escalation procedures and timelines.
  • Collaborate with other IT team members to resolve complex issues.
  • Participate in knowledge sharing and team meetings.

Documentation & Service Quality

  • Document all support interactions accurately in the ticketing system, maintaining documentation accuracy of 95% or higher.
  • Acknowledge new support requests within 30 minutes during business hours.
  • Resolve or escalate 80% of Tier 1 issues within 4 hours, and maintain a first-contact resolution rate of 70% or higher.
  • Maintain a user satisfaction rating of 4.0 or higher on a 5-point scale.
  • Complete all required follow-ups within 24 hours.
  • Contribute solutions and documentation to the internal knowledge base.

Our ideal Service Desk Technician has the following qualifications:

  • Working knowledge of Windows and macOS operating systems.
  • Solid working knowledge of Microsoft 365 administration
  • Basic understanding of networking concepts, including TCP/IP, DNS, and DHCP.
  • Experience with Active Directory user management.
  • Comfort using remote support tools.
  • A systematic troubleshooting approach and the ability to research and apply solutions independently.
  • Good judgment about when to escalate versus continue troubleshooting.
  • Strong written and verbal communication skills, including the ability to explain technical concepts in non-technical terms.
  • Patience and empathy when working with frustrated users, and a professional, customer-service-oriented demeanor.
  • Effective time management and prioritization.
  • Consistent attendance and punctuality, availability during scheduled core support hours, and willingness to join an on-call rotation if applicable.
  • Commitment to IT security policies and to keeping sensitive information confidential.
  • Interest in continued learning, including completing assigned training on time and staying current with supported technologies.

This role is based in Columbia, South Carolina and will operate on a hybrid basis, with a base compensation range of $55,000-65,000.

We are looking for someone who takes ownership of every ticket, from first contact through resolution or a clean handoff. The right candidate consistently meets performance targets, learns from past incidents to improve future responses, looks for ways to improve our processes, and leaves users with a positive experience. This role is a foundation for a career in IT, with potential progression to Tier 2 Support, specialized technical roles, or other IT paths based on performance, interest, and organizational needs.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Lyra Technology Group's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Lyra Technology Group's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Lyra Technology Group's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.