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Open nowPosted 8 days ago

Customer Service Agent 60 - 100% (w/m/d)

Möbel-Pfister AG

Where
Suhr, AG, Switzerland
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Your applicationOpen nowCustomer Service Agent 60 - 100% (w/m/d)Möbel-Pfister AG · Suhr, AG, Switzerland

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Möbel-Pfister AG's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

13.6% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.3%1 day
  2. 4.7%3 days
  3. 13.6%7 days
  4. 21.9%14 days
  5. 36.9%30 days
  6. 59.0%60 days
This job: posted 8 days ago

The posting

Wir bei pfister verfolgen eine Vision: Wir möchten mit unseren Produkten in jedes Schweizer Zuhause einziehen. Dafür suchen wir tatkräftige Unterstützung. Hilf uns, die rund 100'000 Produkte unseres Sortiments ins Zuhause unserer Kundinnen und Kunden zu bringen. Ob in einer der 18 Filialen oder in der Zentrale in Suhr: Dich erwartet ein einmaliges Umfeld, die Arbeit mit ansprechenden Produkten und nicht zuletzt Wertschätzung und Respekt für deinen Einsatz. Bei pfister arbeiten heute schon rund 1'400 Personen - kommst du bald dazu?

Customer Service Agent (w/m/d)

Deine neuen Aufgaben - Du nimmst Kundenanliegen per Telefon, E-Mail und Kontaktformular entgegen, über alle Sortimente inklusive pfister Küchen - Du erfasst jedes Anliegen vollständig im CRM (BSI), damit kein Fall verloren geht und jeder messbar ist - Du löst Standardanliegen direkt im Erstkontakt: Auskunft zu Bestellung und Lieferung, Terminverschiebungen, einfache Reklamationen - Du klärst komplexe Fälle vor und leitest sie mit allen nötigen Informationen an den 2nd Level weiter - Du hältst Reaktionszeiten und Zusagen ein und trägst die Ziele des Teams mit - Du arbeitest mit neuen Werkzeugen, auch AI-gestützten, und bringst deine Erfahrung aus dem Alltag in ihre Weiterentwicklung ein

Das bringst du mit - Abgeschlossene kaufmännische oder handwerkliche Ausbildung, idealerweise mit Erfahrung in beiden Bereichen - Freundliches, klares Auftreten am Telefon und im schriftlichen Kontakt, auch in schwierigen Gesprächen - Sehr gute Deutschkenntnisse in Wort und Schrift - Sicherer Umgang mit MS Office und die Bereitschaft, dich schnell in neue Systeme einzuarbeiten - Erfahrung im Kundendienst oder Verkauf - Erfahrung in der Küchen-, Möbel- oder Handwerksbranche - Französisch- oder Italienischkenntnisse

Wir freuen uns auf deine Bewerbungsunterlagen.

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