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Open nowPosted 8 days ago

Customer Service Specialist 60 - 100% (w/m/d)

Möbel-Pfister AG

Where
Suhr, AG, Switzerland
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Your applicationOpen nowCustomer Service Specialist 60 - 100% (w/m/d)Möbel-Pfister AG · Suhr, AG, Switzerland

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Möbel-Pfister AG's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

13.6% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.3%1 day
  2. 4.7%3 days
  3. 13.6%7 days
  4. 21.9%14 days
  5. 36.9%30 days
  6. 59.0%60 days
This job: posted 8 days ago

The posting

Wir bei pfister verfolgen eine Vision: Wir möchten mit unseren Produkten in jedes Schweizer Zuhause einziehen. Dafür suchen wir tatkräftige Unterstützung. Hilf uns, die rund 100'000 Produkte unseres Sortiments ins Zuhause unserer Kundinnen und Kunden zu bringen. Ob in einer der 18 Filialen oder in der Zentrale in Suhr: Dich erwartet ein einmaliges Umfeld, die Arbeit mit ansprechenden Produkten und nicht zuletzt Wertschätzung und Respekt für deinen Einsatz. Bei pfister arbeiten heute schon rund 1'400 Personen - kommst du bald dazu?

Customer Service Specialist (w/m/d)

Deine neuen Aufgaben - Du übernimmst Fälle aus dem 1st Level und führst sie eigenverantwortlich bis zur Lösung: Reklamationen, Nachbesserungen, Ersatzteillieferungen, Lieferverzögerungen - Du führst jeden Fall im CRM (BSI) und arbeitest mit den Auftragsdaten aus den angebundenen Systemen - Du koordinierst die Lösung mit Filialen, Logistik und Montage sowie mit Herstellern und Lieferanten - Du hältst Zusagen, Reaktions- und Bearbeitungszeiten ein und informierst Kundinnen und Kunden proaktiv über den Stand - Du findest tragfähige Lösungen und eskalierst, wo es nötig ist - Du bringst dein Wissen in die Weiterentwicklung von Prozessen, Textvorlagen und Werkzeugen ein

Das bringst du mit - Abgeschlossene kaufmännische oder handwerkliche Ausbildung, idealerweise mit Erfahrung in beiden Bereichen - Mehrjährige Erfahrung im Kundendienst, idealerweise in der Fallbearbeitung von Reklamationen - Eigenverantwortliche Arbeitsweise: du führst Fälle zu Ende, statt sie weiterzureichen - Sicheres, lösungsorientiertes Auftreten, auch in schwierigen Gesprächen mit Kundschaft, Montage und Lieferanten - Sehr gute Deutschkenntnisse in Wort und Schrift - Sicherer Umgang mit MS Office und CRM-Systemen - Erfahrung in der Möbel-, Küchen- oder Handwerksbranche - SAP-Kenntnisse - Französischkenntnisse

Wir freuen uns auf deine Bewerbungsunterlagen.

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