The posting
Location: Washington,District of Columbia,United States
About this role
The Stylist works directly with customers to build brand affinity and long-term relationships in our Georgetown, D.C. store. This is an appointment-driven, relationship-based sales role: beyond delivering great service on the floor, the Stylist actively builds a client book, generates appointments through proactive outreach, and drives repeat business through consistent follow-up. The Stylist provides top-tier styling advice and product recommendations tailored to each client's needs, and understands how their daily activities—outreach, appointments, engagement—directly connect to store performance and revenue growth.
What will you do?
Styling, Selling, & Brand Expertise
- Ask the right questions, independently assess each client's needs, and curate complete looks and product recommendations based on their profile, requests, and feedback.
- Make confident styling recommendations, skillfully field objections, and close sales while delivering an elevated customer experience.
- Understand the store's performance metrics (conversion, average order value, units per transaction, repeat business) and strive to maximize individual and store sales targets.
- Confidently work high-volume events: proactively approach guests, spark natural conversation, and identify shopping opportunities; introduce customers to the brand and product with the goal of converting event traffic into showroom visits and sales.
- Stay current on M.M.LaFleur merchandise, fabrics, fit, and product benefits, and use that knowledge to make thoughtful, needs-based recommendations; stay up to date on promotions, policies, and services.
Clienteling, Outreach, & Appointments
- Build and maintain an active client book; develop long-term customer relationships that increase retention and customer lifetime value. Aim to create repeat visits and ongoing engagement.
- Create genuine connections and translate those interactions into lasting client relationships.
- Maintain consistent communication with clients; follow up after appointments, purchases, events, birthdays, and new product arrivals.
- Facilitate a culture of empowerment and respect among your team and clients.
Store Operations & Team Support
- Support omnichannel purchases such as ship from store orders.
- Maintain visual standards and store cleanliness to company expectations.
- Support opening and closing duties.
Who are you?
You bring 2+ years of experience in premium or luxury retail, personal styling, or another high-touch, relationship-based sales environment. You have a demonstrated track record of achieving individual sales goals, developing repeat clientele, and using proactive clienteling to drive appointments and revenue. You're confident assessing client needs, curating complete looks, providing styling recommendations, and closing sales while delivering an elevated customer experience.
- You are an order-maker, not an order-taker
- You are socially confident and energized by engaging with a large number of customers
- You cultivate and value long-term client relationships and how they drive repeat business.
- You are responsible, reliable, and humble; you show up on time and ask questions when you're unclear.
- You have a positive, can-do attitude! Nothing is above or below you.
- You are committed to an error-free world (e.g., no typos).
- You thrive in a fast-paced environment and can quickly problem-solve.
- You are comfortable with quickly learning and adapting to technology.
- You are enthusiastic and motivated to reach development goals and target metrics.
Physical Requirements:
- Position requires prolonged periods of standing/walking.
- May involve reaching, crouching, kneeling, stooping, and color vision.
- Frequent use of computers and other technology necessary to perform job functions, including handheld equipment, cash register, and the ability to process register transactions.
- Frequently lift/move up to 30 lbs.
Compensation
- Hourly rate starting at $22.00, with opportunity for commission
- Employee discount: 60% off full price, 50% off sale items
- Pre-tax commuter and parking benefits
- Potential to grow to FT with company benefits, PTO, and 401(k)
About our company
M.M.LaFleur is a female-founded womenswear company based in New York City. We believe the world is a better place when women succeed, so we celebrate the modern woman through our clothing, styling, and community. Our thoughtfully designed pieces are practical, comfortable, and beautiful, and we hope that when you wear them, you feel like the most polished and powerful version of yourself. Our goal is to take the work out of getting dressed—whether that means heading to the office, networking over brunch, leading PTA meetings, or anything in between.
M.M.LaFleur is redefining "brick and mortar." We aim to create a revolutionary experience for our customers who love great style but have minimal time to shop. Our key differentiator is our hyper-personalized customer service and we want you to be on the ground floor of building that experience.
Who are we?
We're a group of go-getters who are passionate about reimagining the way women shop and dress for work and life. We get inspiration from our customers, and everything we design has a purpose and a human touch. We think big, but we sweat the details, and we take our work (but never ourselves) seriously. We're steady but nimble, thanks to a whip-smart, energetic team that's not afraid to be scrappy. We are perfectionists who sometimes spill on our clothes—we own our mistakes, turn challenges into growth, and evolve as we learn. We embrace ambiguity, celebrate weird ideas, and love a work in progress. We are kind but direct, and we practice Kizukai—a Japanese word that means "empathy in action." We are incredibly proud of the team we've built, and we're excited to continue evolving as we grow.
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