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Open nowPosted yesterday

Banking Services Operations Associate III - Mortgage Payments & Maintenance

M&T Bank732 open roles

Pay
$19 – $31 an hour
Where
Buffalo, NY
Work mode
Hybrid
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Your applicationOpen nowBanking Services Operations Associate III - Mortgage Payments & MaintenanceM&T Bank · Buffalo, NY

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on M&T Bank's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

13.7% of postings close within 7 days. Measured by our own scanner across the market. M&T Bank postings stay open a median of 35 days.

Share of postings closed within
  1. 2.3%1 day
  2. 4.8%3 days
  3. 13.7%7 days
  4. 22.1%14 days
  5. 37.6%30 days
  6. 59.1%60 days
This job: posted yesterday

M&T Bank median: 35 days open

The posting

Overview:

Completes basic mortgage payment processing and special loans duties and basic research tasks.

Primary Responsibilities:

  • Complete routine data entry, system updates and validation related to mortgage payments, payoffs and special product maintenance.
  • Complete standardized document review and validation related to mortgage notes, modifications and ACH (Automated ClearingHouse) agreements.
  • Complete basic documentation preparation related to mortgage loan modification documents.
  • Respond to or initiate standard requests on exception payment applications or mortgage document term research.
  • Complete mid-level complexity research into maintenance completed, payments and payoffs.
  • Complete entry-level reconciliations of system maintenance and cash work as required by assigned area.
  • Complete routine or standardized exception processing of payments, payoffs and ARM (Adjustable Rate Mortgage) criteria outside current system logic.
  • Maintain contact with internal business partners and external customers as required in completing assigned responsibilities.
  • Work with, assist and complete quality control of offshore vendors who are processing work on behalf of the Bank.
  • Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management.
  • Promote an environment that supports belonging and reflects the M&T Bank brand.
  • Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
  • Complete other related duties as assigned.

Scope of Responsibilities:

The jobholder may work in Mortgage Payments, Payoffs or Special Products and is responsible for entry-level tasks noted above.

Education and Experience Required:

Associates’ degree, or in lieu of a degree, a combined minimum of 2 years’ higher education and/or work experience

Proven internal and external customer service experience

Proficiency with personal computers as well as pertinent spreadsheet and word processing software

Demonstrated verbal and written communication skills

Demonstrated problem-solving skills

Education and Experience Preferred:

Minimum of 1 year’s relevant experience

#LI-111

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.68 - $31.14 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Buffalo, New York, United States of America

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