Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted yesterday

Consumer Operations & Risk Expert

M&T Bank790 open roles

Where
Hartford, CT
Work mode
Hybrid
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowConsumer Operations & Risk ExpertM&T Bank · Hartford, CT

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on M&T Bank's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

9.5% of postings close within 7 days. Measured by our own scanner across the market. M&T Bank postings stay open a median of 29 days.

Share of postings closed within
  1. 1.8%1 day
  2. 4.0%3 days
  3. 9.5%7 days
  4. 15.6%14 days
  5. 33.9%30 days
This job: posted yesterday

M&T Bank median: 29 days open

The posting

Overview: Provides operational and risk support and training to branch staff in an assigned area. Provides branch staff guidance on proper branch operating procedures and processes to support adherence to Bank policy and risk and regulatory requirements. Coaches staff within assigned area around problem solving and developing their skills for self-sufficiency with understanding and executing on branch procedures and processes. Supports fraud prevention initiatives and liaisons with internal fraud departments to ensure branch staff is educated to recognize and prevent fraudulent losses.

Primary Responsibilities:

  • Provide guidance, training and coaching to branch personnel regarding risk and operational policies and procedures to support adherence to them.
  • Maintain thorough working knowledge of the branch audit process & operational procedures to support completion of responsibilities as there is considerable loss potential including regulatory penalties if these audits are not properly completed, and audit exceptions are not escalated.
  • Support branch employees in developing problem-solving skills to make appropriate risk management decisions on a daily basis Developing problem solving skills and utilizing appropriate resources for branch self-sufficiency.
  • Provide branch-specific or one-on-one coaching and conduct informational sessions for branch employees to correct specific behaviors or issues and ensure adherence to established procedures and document summary of findings. (moved higher in priority)
  • Identify and escalate behaviors that pose risk (or of concern) to appropriate partners for action.
  • Participate and facilitate in regular meetings with key branch partners and leadership as appropriate to deliver presentations. Ensure participants understand and are current on all operational changes and have a complete understanding of branch procedures.
  • Respond to large losses and robberies, including managing the on-site follow-up with the branch, and ensuring the checklist required by Corporate Security is complete, as assigned.
  • Serve as a Retail Bank resource and point of contact for Bank wide programs, committees, bank-wide initiatives as well as regionally specific projects. Work with and build partnerships with internal partners.
  • Manage the implementation of operational tasks related to new branch openings, consolidations and relocation as required to ensure they are executed.
  • Understand and adhere to the Company's risk and regulatory standards, policies and controls in accordance with the Company's Risk Appetite.
  • Identify risk-related issues needing escalation to management and document as appropriate.
  • Promote an environment that supports belonging and reflects the M&T Bank brand.
  • Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
  • Complete other related duties as assigned.

Scope of Responsibilities: As part of on-going branch risk ranking and audit activities, the position interacts extensively with branch staff and Retail Risk Management team, Retail leadership, Centralized Branch Operations, Security, Human Resources, Training and other support departments/areas on policy and procedural related issues.

The position independently and proactively carries out defined responsibilities of the role including scheduling branch visits on-site and virtual within required timeframes. Coaching around branch activities, discussion regarding findings, immediate escalation of any issues to minimize risk and non-compliance while ensuring all branch employees have proper access.

Supervisory/ Managerial Responsibilities:

Not applicable.

Education and Experience Required: Bachelor's degree and a minimum of 3 years' proven and progressive branch and/or audit experience, or in lieu of a degree, a combined minimum of 7 years' higher education and/or work experience, including a minimum of 3 years' proven and progressive branch, operations and/or audit experience. Demonstrated interpersonal and verbal and written communication skills. Strong analytical & technical skills. Excellent problem-solving abilities. Ability to maintain strong working relationships with management and branch staff. Ability to spend a significant amount of time traveling to and working in assigned branch locations. Strong time management and organizational skills.

Excellent presentation skills (creating, facilitating and delivering.)

Education and Experience Preferred: Experience in completing audits. Working knowledge of pertinent Bank processing systems. Experience with Internet and web applications. Detail oriented and ability to handle multiple tasks at a time. Knowledge of branch policies and procedures. Retail branch banking or operations experience.

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $68,400.00 - $114,000.00 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Hartford, Connecticut, United States of America

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against M&T Bank's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on M&T Bank's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    M&T Bank's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.