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Open nowPosted 4 days ago

Infrastructure Analyst Mac Operations Support

M&T Bank688 open roles

Where
Buffalo, NY
Work mode
On site
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Your applicationOpen nowInfrastructure Analyst Mac Operations SupportM&T Bank · Buffalo, NY

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

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The clock on this job

Early applications get read.

8.0% of postings close within 7 days. Measured by our own scanner across the market. M&T Bank postings stay open a median of 29 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 8.0%7 days
  4. 15.0%14 days
  5. 34.2%30 days
This job: posted 4 days ago

M&T Bank median: 29 days open

The posting

Location: On-Site 5 days a week Seneca One

Mac Operations Support requires advanced enterprise macOS and Jamf expertise, demonstrated ownership of complex incidents and escalations, strong troubleshooting and root-cause-analysis skills, and the ability to serve as a technical liaison between frontline support and Mac Engineering

Technical expertise

  • Advanced macOS troubleshooting across hardware, OS, applications, authentication, networking, VPN, peripherals, and security tooling.
  • Strong Jamf expertise, including enrollment, policies, application deployment, device status, Self Service, and troubleshooting failed configurations. Your internal Mac training discussions specifically identify Jamf as a core troubleshooting and management platform.
  • Working knowledge of Intune/Entra registration, platform SSO, endpoint security agents, VPN, DLP, and enterprise application deployment.
  • Ability to troubleshoot complex or recurring issues rather than simply escalate them.
  • Ability to perform root-cause analysis, recognize incident patterns, validate fixes, and recommend permanent solutions.

Operational ownership

  • Own complex Mac incidents and escalations from initial triage through resolution.
  • Serve as an escalation point for Level I/II TechSquad technicians.
  • Manage or help oversee the specialized Mac support queue.
  • Coordinate directly with Mac Engineering and other technical teams when an issue requires engineering involvement.
  • Track recurring problems and convert successful resolutions into KBs, procedures, and standardized fixes.

Leadership / SME expectations

  • Mentor Level I/II technicians and provide Mac troubleshooting guidance.
  • Develop and maintain Mac knowledge articles and operational documentation.
  • Lead investigations into high-impact or recurring Mac incidents.

Education and Experience Required:

  • Minimum of 6 years’ higher education and/or work experience
  • Enterprise endpoint/desktop support experience.
  • Substantial macOS enterprise support experience.
  • Demonstrated experience supporting Macs through an enterprise MDM platform, preferably Jamf.
  • Experience working escalations and complex incidents in a large enterprise environment.
  • Prior experience reading and digesting technical information
  • Detail-oriented
  • Strong written and verbal communication skills
  • Prior experience communicating technical information within a team and to immediate manager
  • Strong customer focus, including ability to manage customer needs and multiple work priorities

Education and Experience Preferred:

  • Bachelor’s degree in technology-related field
  • 4–6+ years of enterprise endpoint/desktop support experience.
  • 2–3+ years of substantial macOS enterprise support experience.
  • Apple Certified Support Professional
  • Apple Certified IT Professional
  • Relevant Jamf training/certification
  • Minimum of 7 years’ higher education and/or work experience
  • Certifications or special training in related technologies

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $74,600.00 - $124,400.00 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Buffalo, New York, United States of America

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