The posting
Job Description
Be Part of an Amazing Story.
Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.
Job Overview
The Asset Protection Captain leads the store’s Asset Protection efforts by training, coaching, and supervising Asset Protection colleagues in detecting, preventing, and responding to theft, fraud, and safety-related incidents. This role supports a safe, secure, and customer-focused store environment while helping protect company assets, reduce risk, and support store profitability.
Why This Role Matters
Asset Protection Captains play a critical role in protecting our customers, colleagues, and company assets. Through strong leadership, training, investigations, and partnership with store teams and local law enforcement, this role helps create a controlled environment where customers can shop with confidence and colleagues can deliver service safely and effectively.
How Our Asset Protection Colleagues Spend Their Day…
- Our colleagues begin each day energized and ready to make an impact. They greet teammates with a warm hello. Before they get started, they review updates and department information so they're fully informed and ready to engage with confidence.
- We believe service starts with each other - supporting one another with honesty, care, and collaboration so we can better serve our customers and communities.
- And we know that excellence is a journey - we strive to improve every day, take pride in our work, achieve sales goals and learn from each other to deliver individual and store results.
What To Expect
- Lead, coach, and support Asset Protection colleagues in theft prevention, investigations, apprehension procedures, and company standards.
- Partner with store leadership to support a safe, secure, and customer-focused environment.
- Use surveillance, alarm, reporting, and computer systems to monitor activity, document incidents, and support investigations.
- Respond to customer and colleague incidents, including first aid situations, safety concerns, and potential liability matters.
- Support store and company policies related to apprehensions, searches, seizures, evidence preservation, and legal compliance.
How You’ll Make an Impact
- Lead and develop Asset Protection colleagues by training, coaching, and reinforcing best practices for theft prevention, investigations, and apprehensions.
- Help reduce loss by supporting programs and routines that prevent theft, fraud, and policy violations involving customers or colleagues.
- Protect company assets by recovering merchandise, responding to incidents, and apprehending shoplifters or individuals involved in criminal activity.
- Investigate incidents involving customers, colleagues, or company property, while following company policies and legal requirements.
- Create clear, timely, and accurate reports for theft incidents, merchandise recoveries, accident investigations, audits, and other assigned activities.
- Support store compliance by conducting and overseeing audits, identifying gaps, and helping ensure standards are consistently maintained.
- Build strong partnerships with store leadership and local law enforcement to support investigations and potential criminal cases.
- Represent the company professionally in court, when needed, for criminal or civil cases involving company interests.
- Support special assignments, investigations, surveillance, and alarm response as directed by the Store Asset Protection Manager.
- Create a respectful and inclusive environment that strengthens trust with colleagues, customers, and the communities we serve.
Skills That Matter
Must Have
- Experience training, coaching, or supervising others in a retail, security, asset protection, or related environment.
- Ability to identify, investigate, and respond to theft, fraud, safety, and policy-related incidents.
- Knowledge of or ability to learn company policies and legal requirements related to apprehensions, searches, seizures, and evidence preservation.
- Ability to complete required security training and maintain certifications required by law.
- Ability to apprehend shoplifters and respond appropriately to incidents in a retail environment.
- Maintain regular, dependable attendance and punctuality, and perform other duties as needed.
- For jobs in New York, a current New York State Security Guard License is required.
Nice to Have
- Experience with surveillance, alarm, reporting, or case management systems.
- Experience partnering with local law enforcement or supporting criminal investigations.
- Strong written communication skills for preparing clear, complete, and timely incident reports.
- Ability to remain calm, professional, and customer-focused in sensitive or high-pressure situations.
- Ability to sustain long periods of time in surveillance areas, stand or walk for prolonged periods, and occasionally reach above eye level, stoop, kneel, or crouch.
Physical Activities You Will Perform
- This role involves performing essential job functions such as communication, collaboration, and use of office and computer systems. Responsibilities include the ability to access and review written and electronic information, and to move within the work environment and interact with workplace materials as needed to carry out job responsibilities.
- Position requires prolonged periods of standing/walking around store or department.
- May occasionally involve reaching above eye level, stooping, kneeling, or crouching.
- Must be able to apprehend shoplifters.
- Ability to sustain long periods of time enclosed in surveillance areas.
- Frequently lift/move up to 30lbs.
- Requires close vision, color vision, and ability to adjust focus.
What We Can Offer You
Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.
Some additional benefits we offer include:
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
- Access the full menu of benefits offerings here.
Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. All schedules contain weekend shifts as part of the requirements. Hours are dependent on business needs and colleague availability. Information regarding hours per week needed for benefit eligibility purposes can be found here.
About Us
This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.
Join us and help write the next chapter in our story - Apply Today!
This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
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