The posting
Job Description
Be Part of an Amazing Story
Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.
Job Overview
As a Fragrance Team Leader your focus is to drive sales and service the customer across the Fragrance department(s). You are responsible for sharing your extensive product knowledge and developing and motivating a team of colleagues to deliver excellent customer service and meet sales goals. You will also partner with the Sales and Customer Experience Manager and beauty vendors to execute company and store-based events to achieve sales goals.
Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. Hours are dependent on business needs and colleague availability. Information regarding hours per week needed for benefit eligibility purposes can be found here.
What We Can Offer You
Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.
Some additional benefits we offer include:
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
Access the full menu of benefits offerings here.
What You Will Do
- Connect the business priorities to the daily activities of all colleagues by understanding and providing direction on how brand training, events, and product strategies drive sales.
- Inspire teamwork, clearly model behavior, and articulate activities to achieve sales goals and elevate the customer experience
- Communicate with vendors and store leadership to execute events based on the marketing calendar to achieve sales plan
- Analyze business performance and create strategies to exceed daily, weekly, monthly, seasonal, and annual goals
- Onboard new hires, review colleague productivity levels, provide coaching/feedback, and partner store leadership on team performance
- Support cross-brand selling environment and train Fragrance team on all unassisted brands and department key items
- Offer the customer compelling experiences, opportunities to discover products, and relationships that keep them coming back
- Use our clientele program to build relationships with customers, meet sales goals, and share promotions and product launches
- Build brand loyalty through engaging customers in our rewards program
- Foster an environment of continuous learning through personal behaviors, product demonstrations and peer to peer learning
- Remain up to date on product knowledge by attending virtual and in-person training from designated brands
- Merchandise new receipts, process damages, testers and select merchandise to return to vendors
- Adhere to safety and hygiene standards; comply with asset protection control procedures
- Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities
Skills You Will Need
Leadership: Demonstrated ability to lead a team effectively, providing guidance, support, and coaching to drive performance and engagement.
Subject Matter Expertise: Proficiency in vendor line(s) and beauty trends serving as a knowledgeable resource in this area.
Analytical Skills: Capability to utilize metrics and analyze detailed reporting to develop action plans for achieving sales goals.
Communication: Strong communication skills, both written and verbal, to facilitate open and continuous communication within the team and across functional lines.
Interpersonal Skills: Excellent interpersonal skills, with the ability to work effectively with colleagues at all levels and across departments.
Creativity and Strategic Thinking: Ability to think creatively, strategically, and technically to address business challenges and opportunities.
Detail Orientation: Careful attention to detail in handling daily tasks, examining reports and making sure business goals are met
Collaboration: Partnership with the total Beauty team to drive line sales and deliver the customer experience
Who You Are
- Leads by example and motivates team to reach goals
- Inspires customers to buy and help them look and feel beautiful and confident.
- Enthusiastic about the beauty industry and have the skills to provide outstanding customer service
- Possess a passion and a business-minded attitude to succeed in a performance-based work environment
- Driven to achieve a daily sales goal through customer interaction, client outreach, relationship building and recruiting new customers to the brand
- Able to resolve customer problems in a constructive and forward-looking manner
- Manage multiple tasks at once in a fast-paced environment
- Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality
- 1 to 2 years of relevant work experience
Essential Physical Requirements You Will Perform
- Prolonged periods (at least two consecutive hours) of standing/walking around the store or department
- Frequent use of computers and handheld electronic equipment
- This position requires lifting, constant moving, standing, and reaching with arms and hands.
- Involves standing for at least two consecutive hours, lifting at least 25lbs., stooping, kneeling, crouching, and climbing ladders
- May involve reaching above eye level
- Requires close vision, color vision, depth perception, and focus adjustment
- Able to work a flexible schedule with retail hours, including days, evenings, weekends, and holidays
About Us
This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.
Join us and help write the next chapter in our story - Apply Today!
This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to an inclusive work environment.
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