The posting
Job Description
Be part of an Amazing Story
Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.
Job Overview
The Fragrance Selling Specialist (FSS) is responsible for providing professional services to customers by selling and demonstrating fragrances and related items and completing transactions through the POS, as well as contributing to the success of the department. The colleague is also responsible for fulfillment and performing other duties as necessary. In this role, colleagues engage customers with personalized fragrance recommendations that reflect their style, mood, and preferences, creating a welcoming and inspiring experience. They demonstrate and sell fragrances through strong product knowledge, including notes, layering techniques, and usage, building confidence and trust with each customer.
Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. All schedules contain weekend shifts as part of the requirements. Hours are dependent on business needs and colleague availability. Information regarding hours per week needed for benefit eligibility purposes can be found here.
What We Can Offer You
Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.
Some additional benefits we offer include:
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
Access the full menu of benefits offerings here.
What You Will Do
- Provide exceptional customer service in all aspects of total store and have the ability to satisfy the needs of our digital and physical customers by making appropriate partnerships when necessary.
- Explain and demonstrate use of fragrances through actual application or card application
- Partner with Fragrance Counter Manager or CSX Manager of inventory and other inaccuracies
- Attend product training classes and seminars
- Participate in pre-selling and sales driving events to maximize sales
- Ensure timely processing of new receipts, damages, testers, and return to vendors (RTVs)
- Ensure work area is free from hazards and work in a safe manner
- Adhere to Asset Protection and inventory control and compliance procedures
- Be in compliance with all hygiene standards
- Follows shortage programs and procedures
- Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities
- Dependable attendance and punctuality
- Build customer relationships through genuine, personalized conversations that encourage repeat visits and long-term loyalty.
- Drive sales by actively engaging customers, identifying needs, and recommending products that enhance their experience.
- Achieve and exceed daily sales goals by delivering exceptional service, demonstrating strong selling behaviors and completing transactions through POS.
- Promote loyalty programs and open credit accounts while educating customers on benefits.
- Leverage clienteling and digital selling tools to maintain relationships, promote launches, and increase return visits.
- Participate in sales events, new product launches, and promotions to drive business results.
Who You Are
- High School Diploma or equivalent required
- 1-2 years related experience
- Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers
- Resourceful and able to adapt quickly to changing priorities.
- Resourceful self-starter, works well independently as well as part of a team, and able to adapt quickly to changing priorities
- Proven ability to engage customers with warmth and expertise, assess needs, and recommend products that enhance the shopping experience.
- Strong selling skills with a focus on achieving sales goals, building loyalty, and acquiring new customers.
- Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays.
Essential Physical Requirements You Will Perform
- This position requires lifting, constant moving, standing, and reaching with arms and hands.
- Involves standing for at least two consecutive hours, lifting at least 50lbs., stooping, kneeling, crouching, and climbing ladders.
- Reaching, including above eye level, crouching, kneeling, stooping and color vision.
- Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions.
About Us
This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.
Join us and help write the next chapter in our story - Apply Today!
This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
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