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Open nowPosted 53 days ago

Desktop &Video-Wall Support Engineer

Madre Integrated Engineering586 open roles

Where
Doha, Ad Dawhah, Qatar
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Your applicationOpen nowDesktop &Video-Wall Support EngineerMadre Integrated Engineering · Doha, Ad Dawhah, Qatar

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  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: posted 53 days ago

The posting

Provide advanced diagnostics and troubleshooting at system, application, and infrastructure levels. • Perform root-cause analysis for major and recurring incidents and implement permanent corrective solutions. • Open, manage, and coordinate OEM back-to-back support cases while ensuring compliance with applicable ticketing and SLA timelines. • Manage system configuration, firmware, and software maintenance, including coordination of manufacturer releases and upgrades. • Maintain system design documents, SOPs, technical documentation, and knowledge-base information. • Provide technical assessment and recommendations to the Change Advisory Board for proposed system changes. • Maintain desktops, TOC video walls, processors, displays, and associated AV equipment. • Prioritize faults affecting the Terminal Operations Centre and perform AV calibration where required. Requirements Desktop support certification such as CompTIA, Microsoft, or equivalent. • ITIL Foundation certification and Barco, Extron, or equivalent AV/video-wall training. • Minimum 4 years of hands-on experience supporting the relevant systems in a comparable environment. • Strong knowledge of desktop infrastructure, video-wall systems, processors, displays, firmware, and software maintenance. • Strong diagnostic, troubleshooting, and root-cause-analysis skills. • Experience coordinating with OEMs and managing technical escalations. • Good documentation, knowledge-transfer, and mentoring capability.

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