The posting
• Manage preventive and corrective maintenance performance for all Radio Communications systems, including radio dispatch, voice/VHF, RFID, and related support systems. • Lead subject-matter experts and ensure adequate technical coverage, competency and certification within the team. • Review and approve method statements, SOPs, preventive-maintenance schedules and technical procedures. • Lead root-cause analysis and problem management for major and recurring incidents. • Monitor SLA performance, system availability, maintenance completion, and repeat-incident reduction. • Report technical and operational performance to the Service Delivery Manager. Requirements Desktop support certification such as CompTIA, Microsoft, or equivalent. • ITIL Foundation certification and Barco, Extron, or equivalent AV/video-wall training. • Minimum 4 years of hands-on experience supporting the relevant systems in a comparable environment. • Strong knowledge of desktop infrastructure, video-wall systems, processors, displays, firmware, and software maintenance. • Strong diagnostic, troubleshooting, and root-cause-analysis skills. • Experience coordinating with OEMs and managing technical escalations. • Good documentation, knowledge-transfer, and mentoring capability. Benefits Bachelor's Degree or Diploma in Engineering, IT, Telecommunications, Electronics, or a related discipline. • Minimum 10 years of hands-on experience with relevant radio communication systems in a large enterprise or airport environment. • Proven experience in team leadership, technical supervision, and mentoring. • Relevant certification or product training in radio/voice systems, VHF, RFID, or frequency-management systems, ITIL Foundation certification. • Strong technical knowledge of radio communications, dispatch systems, voice/VHF infrastructure, and RFID technologies. • Experience managing OEM relationships, vendor escalations, and technical support cases. • Strong troubleshooting, root-cause analysis, problem-solving, and documentation skills.



