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Open nowPosted 37 days ago

IT Technical Support Specialist – Tier 1

Madre Integrated Engineering586 open roles

Where
Doha, Ad Dawhah, Qatar
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Your applicationOpen nowIT Technical Support Specialist – Tier 1Madre Integrated Engineering · Doha, Ad Dawhah, Qatar

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Madre Integrated Engineering's own form.

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: posted 37 days ago

The posting

Technical Support Specialist – Tier 1 Key Responsibilities Provide onsite and remote technical support for Windows and Apple desktops, laptops, workstations, iMacs, and MacBooks. Diagnose and resolve routine hardware, software, operating system, and connectivity issues. Support printers, scanners, IP telephones, accessories, and other IT peripherals. Log, update, monitor, and close incidents and service requests through the ticketing system. Escalate complex or unresolved issues to Tier 2 with complete diagnostic information. Assist Tier 2 teams with onsite troubleshooting, task execution, and technical data collection. Install and configure operating systems, standard applications, and approved software. Prepare, deploy, relocate, replace, and maintain IT equipment and peripherals. Perform approved hardware upgrades and component replacements. Conduct preventive and corrective maintenance to minimize system downtime. Maintain accurate IT asset records and lifecycle documentation. Requirements Requirements Diploma or bachelor’s degree in Information Technology, Computer Science, or a related field. Relevant experience in Tier 1 technical support, desktop support, or IT helpdesk operations. Working knowledge of Windows and macOS environments. Experience troubleshooting desktops, laptops, printers, scanners, IP phones, and peripherals. Familiarity with remote-support tools and IT ticketing systems. Basic knowledge of hardware installation, software deployment, networking, and asset management. Good communication, customer-service, documentation, and problem-solving skills. ITIL Foundation, CompTIA A+, Microsoft, Apple, or equivalent certification is preferred. Interested candidates can send cv to 31313903/ [email protected]

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