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Open nowPosted today

Operations Coordinator

Madre Integrated Engineering586 open roles

Where
Doha, Ad Dawhah, Qatar
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Your applicationOpen nowOperations CoordinatorMadre Integrated Engineering · Doha, Ad Dawhah, Qatar

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Madre Integrated Engineering's own form.

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. Madre Integrated Engineering postings stay open a median of 3 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.7%14 days
  5. 35.6%30 days
  6. 58.0%60 days
This job: posted today

Madre Integrated Engineering median: 3 days open

The posting

* Serve as frontline operational point of contact for residents across assigned residential and mixed-use towers; investigate and resolve complaints and queries related to common areas, cleaning, security, and FM performance * Monitor, update, and close CRM tickets received from the central call center within SLA targets; ensure timely communication with residents and call center agents * Administer amenity and access requests including access cards, function rooms, BBQ areas, and storage rooms in line with association rules and deposit/inspection guidelines * Draft, review, and distribute formal building communications, operational notices, and Breach Notices in fluent Arabic and English; maintain documentation and audit logs * Conduct structured site inspections and quality audits across assigned towers; escalate technical defects and monitor FMSP performance against contractual service standards * Maintain and moderate tower WhatsApp groups, broadcast essential updates, and follow up on urgent community posts and incidents within or outside standard working hours when required * Act as designated reliever for fellow team members across other towers during leave or peak periods; contribute to process improvement and cross-departmental collaboration Requirements * Relevant diploma in facilities or property management, hospitality, communications, or a related field * Minimum 2 years relevant experience in residential or mixed-use property operations, community management, facilities management, hospitality, or customer-facing coordination * Fluency in written and spoken Arabic and English required for resident communication and bilingual notices * Strong customer focus, collaboration, proactivity, and resident-centric service mindset * Competent in Microsoft Word, Excel, and Outlook; ability to maintain accurate records, trackers, and documentation * Ability to register, update, track, escalate, and close resident cases in CRM while monitoring response and resolution deadlines against SLAs

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