The posting
Major Responsibilities • Provide efficient administrative and office management support to the Manager of Performance Evaluation, ensuring that tasks are completed effectively and within agreed-upon timelines. • Plan, schedule, and coordinate departmental administrative activities, ensuring the smooth operation of day-to-day activities and the timely communication of key information. • Address and resolve inquiries or issues reaching the Performance Evaluation office promptly and efficiently, and manage a variety of administrative details, such as keeping informed of departmental activities, transmitting information, and monitoring day-to-day operations. • Participate in the development of policies and procedures, overseeing their compliance and implementation within the department. • Assist in preparing analytical performance evaluation reports and other required reports in a timely basis. • Support the development of performance evaluation satisfaction surveys and prepare required reports based on the survey results. • Develop and maintain departmental KPIs and metrics for dashboards, ensuring regular follow-ups and submission of required data. • Assist in preparing documents for accreditation or other surveys, ensuring compliance with standards. • Monitor and review department reports for leadership meetings (e.g., SMEC and other committees), tracking improvements and action plans based on these reports. • Assist in the development and implementation of departmental operational plans and prepare action plans and progress reports. • Assist in the preparation of the annual budget plan and monitor progress, ensuring adherence to budgetary constraints. • Verify and ensure the accuracy of all ERP-generated reports, identifying errors and implementing necessary corrections. • Update and maintain all departmental user manuals, ensuring they reflect current procedures and practices. • Monitor and assess timelines to ensure the timely completion of all performance evaluation activities. • Prepare professional memos, emails, reports, and other correspondence, ensuring clarity and precision in communication. • Coordinate meeting schedules, attend meetings, record minutes, and distribute them promptly. • Maintain accurate documentation of the evaluation process, data, and reports for future reference. • Collaborate with translators to translate correspondence and reports between Arabic and English as required. • The incumbent will undertake any related duties or responsibilities as directed. Requirements Skills Requirements • Bachelor's degree in business administration, Management, Computer Science, Healthcare, or a related field is required for this role • Minimum of 5 years of post-qualification experience, including at least one year of experience with Oracle ERP PMS (Performance Management System) application within the healthcare industry. • Minimum of one year of experience in handling the performance appraisal process, including individual objective setting, quarterly feedback, and conducting self, upward, and downward evaluations. • Strong command of verbal and written English (command of Arabic is an advantage) • Excellent presentation and facilitation skills.
