The posting
Conduct scheduled audits of SOPs, CMDB records and preventive-maintenance evidence. Verify operational reports against ITSM system data. Track corrective actions arising from audits and quality reviews. Support root-cause analysis activities. Assist in maintaining the known-error database. Maintain quality documentation, audit records and audit trails. Support the QC Manager in maintaining service quality across the contract. Requirements Diploma/Degree in Engineering or IT. ISO/IEC 20000 or ISO 27001 Internal Auditor certification. ITIL Foundation. Minimum 4 years of experience in quality or service-management support. Strong attention to detail and analytical ability. Good documentation and audit-record management skills. Understanding of ITSM and quality-management processes. Must comply with airport HSE, cybersecurity and security requirements.



