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Open nowPosted 99 days ago

Service Delivery Manager

Madre Integrated Engineering586 open roles

Where
Doha, Ad Dawhah, Qatar
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Your applicationOpen nowService Delivery ManagerMadre Integrated Engineering · Doha, Ad Dawhah, Qatar

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  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Madre Integrated Engineering's own form.

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: posted 99 days ago

The posting

The Service Delivery Manager will be responsible for leading and managing end-to-end IT service delivery, ensuring exceptional customer satisfaction and compliance with agreed Service Level Agreements (SLAs). The role involves overseeing IT Helpdesk and Service Desk operations, managing service performance, coordinating cross-functional teams, driving continuous service improvement, and maintaining strong relationships with clients and stakeholders. Requirements Bachelor's Degree in Information Technology, Computer Science, or a related field (Master's preferred). Minimum 10 years of experience in IT Managed Services, IT Service Delivery, or IT Operations. Proven experience managing large-scale IT Helpdesk or Service Desk operations. Strong knowledge of IT Service Management (ITSM) frameworks and ITIL best practices. ITIL Foundation Certification is mandatory; PMP certification is an added advantage. Excellent experience in SLA/KPI management, service reporting, incident management, and continual service improvement. Strong leadership, stakeholder management, communication, and team management skills. Experience working with ITSM tools such as SMAX, ServiceNow, or similar platforms is preferred. Fluent in Arabic and English (written and spoken). Ability to work in a fast-paced, customer-focused environment and lead cross-functional teams effectively.

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