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Open nowPosted 36 days ago

Service Help Desk- Tier 1

Madre Integrated Engineering586 open roles

Where
Doha, Ad Dawhah, Qatar
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Your applicationOpen nowService Help Desk- Tier 1Madre Integrated Engineering · Doha, Ad Dawhah, Qatar

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Madre Integrated Engineering's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: posted 36 days ago

The posting

Responsibilities Provide first-line IT support for incidents and service requests. Log, prioritize, troubleshoot, resolve, and escalate tickets within SLA timelines. Support users with hardware, software, Microsoft 365, and basic network issues. Maintain clear ticket updates and communicate resolution status to users. Escalate complex issues to higher-level support teams when required. Maintain accurate documentation and knowledge-base records. Requirements Requirements 2–5 years of relevant Service Desk / IT Help Desk experience. Good knowledge of Windows, Microsoft 365, Active Directory, and basic networking. Experience with IT ticketing systems and incident management. Basic understanding of ITIL and SLA processes. Strong troubleshooting, problem-solving, and customer-service skills. Good verbal and written communication skills in English; Arabic is an advantage. Benefits Long Term Project

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  2. 25 readers review it

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    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Madre Integrated Engineering's form

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  4. Every reply, sorted

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  5. Reply with AI

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3×

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