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Open nowPosted 53 days ago

Shift Lead / Duty Manager

Madre Integrated Engineering591 open roles

Where
Doha, Ad Dawhah, Qatar
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Your applicationOpen nowShift Lead / Duty ManagerMadre Integrated Engineering · Doha, Ad Dawhah, Qatar

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  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Madre Integrated Engineering's own form.

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. Madre Integrated Engineering postings stay open a median of 2 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: posted 53 days ago

Madre Integrated Engineering median: 2 days open

The posting

Supervise the on-shift technical team across multiple disciplines. • Manage shift performance against agreed SLAs. • Coordinate incident response, technical priorities, and resource allocation during the shift and act as the first escalation point and initiate the major-incident procedure when required. • Conduct effective shift handovers and maintain accurate shift logs. • Ensure ITSM incident/service records are properly completed. • Ensure CMDB updates and other required technical records are completed during the shift. • Monitor shift performance, handover quality, incident coordination, and safety compliance. Requirements Diploma or Degree in IT, Engineering, or a relevant technical discipline. • ITIL Foundation certification. • Minimum 6 years of ICT support experience, including supervisory experience within a 24x7 operational environment. • Supervisory or team-leadership training. • Broad technical understanding across ICT and operational technology environments. • Proven experience supervising technical teams and managing operational incidents. • Excellent communication, coordination, and shift-management capabilities.

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