The posting
Leads the dedicated Terminal Operations Centre cover, ensuring the TOC systems and displays are supported at all times. Responsibilities: Supervise dedicated TOC cover on every shift and support QROC activities. Monitor TOC systems, video walls and displays; give TOC faults priority response. Coordinate with the TOC operations team and MATAR. Escalate TOC-affecting incidents immediately. Maintain TOC operational logs and handover. Requirements Qualifications & certifications Diploma/degree in IT/engineering. ITIL Foundation. AV/video-wall and monitoring familiarity. Experience: Five or more years in an operations-centre or NOC environment, with supervisory experience. Competencies Situational awareness. Priority response. Communication. Composure. Key performance indicators TOC availability. Priority-response times. Handover quality. Working conditions & compliance: Holds a valid MOI airport security pass. Compliance with MATAR HSE and cyber policies; use of the Enterprise Time & Attendance System (ETAS); use of MATAR- authorised devices only.



