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Open nowPosted today

Customer Experience Consultant

MAERSK2,204 open roles

Where
Peru, Lima, Lima, 15046
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Your applicationOpen nowCustomer Experience ConsultantMAERSK · Peru, Lima, Lima, 15046

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on MAERSK's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.9% of postings close within 7 days. Measured by our own scanner across the market. MAERSK postings stay open a median of 18 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.9%7 days
  4. 22.4%14 days
  5. 38.1%30 days
  6. 59.0%60 days
This job: posted today

MAERSK median: 18 days open

The posting

Customer Experience Consultant

Propósito del Cargo

Responsable de gestionar y liderar la experiencia del cliente mediante la identificación proactiva de oportunidades y riesgos, el desarrollo de relaciones sólidas y colaborativas, y la implementación de soluciones que generen valor tanto para el cliente como para la compañía.

Responsabilidades Principales

  • Comprender el negocio del cliente y los factores que influyen en su toma de decisiones.
  • Liderar el proceso de incorporación (onboarding) de nuevos clientes y fortalecer las relaciones con clientes existentes.
  • Actuar como punto principal de contacto para la cartera asignada de clientes.
  • Garantizar la correcta ejecución del ciclo completo de los embarques, coordinando con clientes y áreas internas.
  • Comprender los factores externos que impactan la cadena de suministro de los clientes y responder de acuerdo con sus necesidades y niveles de urgencia.
  • Gestionar expectativas del cliente y proponer soluciones oportunas y efectivas.
  • Ser responsable de la satisfacción del cliente en relación con todos los productos y servicios de la compañía.
  • Liderar conversaciones relacionadas con la adopción de herramientas y soluciones digitales.
  • Identificar y promover oportunidades de venta cruzada (cross-selling) y venta adicional (upselling) de productos y servicios logísticos.
  • Realizar revisiones periódicas de desempeño con los clientes.
  • Gestionar proveedores y coordinar la consolidación de órdenes de embarque, sin involucrarse en la ejecución física de la carga.
  • Realizar seguimiento proactivo de los embarques y comunicar desviaciones, riesgos o alternativas disponibles.
  • Mantener una orientación constante a la solución de problemas y a la excelencia en el servicio.
  • Identificar e implementar oportunidades de mejora continua tanto para clientes como para procesos internos.

Responsabilidades Clave

  • Gestionar la experiencia individual de los clientes asignados.
  • Asegurar el cumplimiento del proceso integral de las órdenes de embarque.
  • Representar a la compañía frente a los clientes.
  • Ejecutar los planes operativos acordados con cada cliente.

Requisitos

  • 3-5 años de experiencia en logística, transporte marítimo, supply chain y servicio al cliente.
  • Inglés avanzado
  • Experiencia gestionando relaciones con clientes y coordinación de operaciones logísticas.
  • Estudios técnicos o universitarios en Comercio Exterior, Negocios Internacionales, Logística, Administración, Ingeniería Industrial o carreras afines.
  • Experiencia en industria logística, transporte y cadena de suministro.
  • Gestión de stakeholders.
  • Experiencia en procesos operativos de importación y exportación.
  • Herramientas digitales y sistemas de gestión logística.
  • Microsoft Office.

Competencias

  • Excelentes habilidades de comunicación e influencia.
  • Orientación al cliente.
  • Gestión efectiva de stakeholders.
  • Pensamiento analítico y resolución de problemas.
  • Capacidad de organización y gestión de prioridades.
  • Proactividad e iniciativa.
  • Capacidad para trabajar bajo presión manteniendo altos estándares de calidad.
  • Orientación a la ejecución.
  • Enfoque en optimización de costos y eficiencia operativa.
  • Trabajo colaborativo y mejora continua.

#LI-EM1

#RPO

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected].

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