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Open nowPosted 6 days ago

Network Support Engineer

Magnet Executive Search1 open role

Where
Lund, Norway
Work mode
On site
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Your applicationOpen nowNetwork Support EngineerMagnet Executive Search · Lund, Norway

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  3. 8.1%7 days
  4. 15.1%14 days
  5. 34.0%30 days
This job: posted 6 days ago

The posting

Marlink AS

The world's most remote and mission-critical environments need an experienced and trusted partner. Marlink specialises in innovative communications and technology solutions. We don't just sell technology, we integrate seamlessly into your operations and take responsibility for making it work.

We design, build and manage technology-agnostic network solutions, unifying satellite, terrestrial and digital services into powerful, reliable infrastructure that gives you full confidence in your operations, wherever they take you.

Eik Teleport is the primary Maritime hub in Marlink, the Teleport is located in Lund municipality, Rogaland Fylke, Norway and currently employs about 90 people. Eik Teleport is situated 13 km from Moi, the administrative center in Lund municipality. In November 2025, we upgraded our Eik Teleport facility in Norway with modern, high-tech office space for our Network Operations Centre. The facility now serves as a broader Managed Services Support Centre, supporting the growing range of digital systems used across our maritime customer base.

We are looking for a graduate to join our network support team!

We are looking for recent graduates to join our Maritime Network Operations team as Network Support Engineers. In this role, you will make sure our commercial customers get world-class support for our managed maritime services. You will investigate and resolve technical issues by bringing together information from multiple sources, digging into the root cause, and finding the best solution or workaround. Throughout the process, you will keep customers informed and engaged. To succeed, you need strong analytical and problem-solving skills, along with confidence in communicating with customers. Experienced candidates are also welcome to apply.

Main Task & Responsibilities

  • Provide 2nd Level technical support based on events from monitoring systems or faults reported by customers (as part of the incident management process). The 2nd level Network Support team is working mainly with Fortinet and Cisco solutions, but also with 4G/5G modems and managed WIFI solutions.
  • Work in a 24/7 shift rotation in the Maritime Network Operations Center
  • Create and process requests from customers
  • Demonstrate technical proficiency, ability to work independently, quality focus, attention to detail and a drive for ensuring customer satisfaction
  • Contribute to continuous improvement of support and troubleshooting processes and procedures

Required Qualifications

  • Technical education on university level or equivalent
  • Knowledge of IP, Networking & Routing
  • Excellent written and verbal English language skills
  • Excellent general IT knowledge
  • Driver’s License

Preferred (but not required) Skills and Experience

  • Knowledge of Fortinet or Cisco solutions
  • Knowledge of Cyber Security
  • Knowledge of WIFI and mobile 4G/5G/LTE networks & services.
  • Knowledge of ITIL
  • Experience using AI tools to support troubleshooting, analysis, or problem solving

Attitude & Interpersonal skills

  • Stays calm under pressure and makes sound decisions when needed
  • Structured, systematic, and focused on results
  • Customer-oriented and a clear, confident communicator
  • Team player who builds strong working relationships with colleagues and customers

What we can offer

  • A dynamic, high-technology position with the market leader in Maritime Communications.
  • Attractive compensation package.
  • Corporate cottage (bedriftshytte) for use by employees. We look forward to hearing from you. Please be aware that all applications will be assessed on an ongoing basis.
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