The posting
Family Care Consultant
Remote - Flexible Hours · Hourly, Part-Time
Some of the most important conversations in a family's life happen over the phone — a daughter trying to figure out how to help her mom who's starting to show signs of memory loss, a husband who's exhausted from caregiving and doesn't know where to turn. At Nolia Health, our Care Consultants are often the very first person a family talks to.
If you know how to make a stranger feel at ease within the first minute of a call, if you listen for what someone actually needs instead of just what they say, and if you can guide a conversation without a script — this role was built for you.
About Nolia Health
Founded in Seattle, Washington, Nolia is a healthcare company dedicated to providing personalized, clinically-supported, virtual-first services for family caregivers of older adults. Nolia's mission is to elevate family caregiving as a central part of healthcare — making sure caregivers have the resources, knowledge, and support they need so no one has to navigate this journey alone.
Our Vision, Mission and Values are very important to us and can be found here.
What Makes You a Great Fit
You may be exactly who we're looking for if:
- You build trust fast. Within the first few minutes of a call, people feel comfortable being honest with you.
- You listen more than you talk. You adapt every conversation to the person in front of you — no two calls are the same, and you're comfortable working without a script.
- You're genuinely warm and human on the phone. Not scripted, not transactional — people can tell you actually care.
- You can sit with someone in a hard, emotional moment — a new diagnosis, caregiver burnout, financial stress — and still gently move the conversation forward.
- You're comfortable being measured. You like having clear goals (calls, appointments, enrollments) because you know hitting them means more families get help.
- You're organized enough to follow through, even while juggling a lot of conversations at once.
- No specific degree or industry background required. What matters most is how you show up on the phone — many of the best Care Consultants come from caregiving, customer service, or sales, but plenty come from somewhere else entirely.
A Day in This Role
- Field inbound and outbound calls, emails, and messages from families and referral partners seeking help.
- Ask thoughtful questions to understand what a caregiver or family actually needs, and help them find the right next step.
- Walk families through Nolia's programs and services, including answering insurance-related questions.
- Schedule appointments and keep accurate, timely notes in our CRM.
- Work closely with clinicians and care navigators to make sure families are handed off smoothly.
- Balance genuine empathy with clear daily goals around call volume, appointments, and enrollments.
Why This Role Might Be a Great Fit for You Specifically
- It's a great fit for someone re-entering the workforce — for example, a parent who's been focused on raising kids or caring for a family member and is ready to work again.
- It's remote, flexible, and hourly, so it can fit around the rest of your life.
- It's meaningful work — you'll be genuinely helping families navigate one of the hardest moments they'll face.
- No formal healthcare background is required. If you've cared for a parent or spouse, raised a family, or simply know how to really talk to people, that experience counts here.
The Details
- Fully remote.
- Flexible schedule, part-time hours.
- Hourly pay: $20–$24/hour, depending on experience.
- Performance expectations tied to call activity, appointment scheduling, and program enrollment.
Preferred (Not Required) Qualifications
- 2+ years of experience in customer service, client success, inside sales, care coordination, patient access, or operational support roles.
- Experience working with older adults, family caregivers, healthcare organizations, behavioral health, social services.
- Familiarity with dementia care, caregiving challenges, aging-related conditions, or healthcare navigation is a plus.
- Experience working in a startup or rapidly growing organization is a plus.
Why Join Nolia Health?
At Nolia Health, you’ll have the opportunity to make a meaningful impact on families navigating some of the most complex challenges of aging and caregiving. You’ll join a mission-driven team committed to compassionate, high-quality support — and your work will directly shape how families experience Nolia from their very first phone call.
