The posting
We’re looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. Let’s see if we’re a fit. We hope so.
Overview of the role
As a Banquet Server, you will ensure the seamless execution of banquet events to deliver exceptional guest experiences. This role involves all aspects of event service, including welcoming guests, serving food and beverages, and setting up and breaking down event spaces. As a Banquet Server, you will play a vital role in creating memorable experiences for guests while working in a dynamic, team-oriented environment. Your attention to detail and commitment to excellence will help elevate the success of every event.
What you have
- Previous experience in hospitality or banquet serving.
- Exceptional customer service skills with a guest-first mindset.
- Proficiency in using technology such as computers, tablets, POS systems, and iPads.
- Strong communication skills, both written and verbal.
- Knowledge of food and beverage service practices.
- Familiarity with local laws and regulations related to alcohol service and consumption.
- High school diploma or equivalent (higher education preferred).
What you’ll do
- Knowledge of all beverages to include liquors and wines
- Serves guests in an efficient courteous manner following the proper steps of service
- Report to work on time and in proper uniform/approved attire
- Work as a team with all team members within the hotel
- Check station assigned for cleanliness of area
- Set up tables with items needed for service such as salt, pepper, cutlery, glassware, dishware
- Have necessary tools to run the shift such as tray, pen, corkscrew, crumber
- Ability to pair wines with meals
- Knowledge of all menu items to include prep time, preparations, sauces, allergies, and accompaniments
- Keeping Back of House clean and tidy with all provided guidelines of ‘everything in its place’
- Ability to use large descriptors to showcase entrees
- Ability to handle station, or when situations arise, ability to let manager/supervisor know
- ahead of time so as not to affect the guest experience
- Follow cash handling procedures, and must be able to explain shortages and overages
- Follow the proper steps of service consistently with every table as outlined in training manual
- Bus tables quickly and quietly ensuring no sticky residue is left on the table
- Ability to carry banquet tray (with up to 8 entrée plates)
- Detail tables and remove items not in use
- Never solicit tips
- Attend monthly department meetings and daily stand ups
- Perform other duties as management requests to service our guests
- Ability to use POS (point of sale) system
- Follow the procedures addressed in the training manual
Physical Demand
- Ability to stand for extended periods of time and in a potentially hot area under a heat lamp
- Ability to walk and bend
- Ability to lift 25 pounds
- Ability to communicate clearly
- Corrected vision to normal range
- Long hours sometimes required
Mental Demands
- Make sound judgments quickly
- Work on multiple tasks, making appropriate progress towards deadlines
- Able to work independently, take direction and provide direction to others
- Manage differing personalities within the office, the hotel, and the community
- Maintain the highest degree of confidentiality
- Ability to work effectively in stressful, high pressure situations
Benefits
Full-time Associate Benefits
- Medical, Dental, & Vision | HSA & Flexible Spending Account Options | Basic Life & Disability Plan Options | 401K Retirement Plan | Paid Time Off | Holiday Pay | Career Training & Development Opportunities | Tuition Reimbursement | Bereavement Leave | Employee Assistant Program (EAP) | Jury Duty (May vary by state) | Employee Discounts | Employee Referral Bonus | Free meal for all full-service hotel employees
Part-time Associate Benefits
- All above-listed benefits, except for Medical Insurance and Holiday Pay
On-Call Associate Benefits
- Employee Discounts | Employee Referral Bonus | Free meal for all full-service hotel employees
