The posting
We’re looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. Let’s see if we’re a fit. We hope so.
To produce an outstanding guest experience within the outlet concept. The Barista provides a courteous, professional and efficient service in accordance with the outlet, hotel and Mainsail/Marriott standards, driving sales and maximizing profit.
What You Have:
- At least 2 years of progressive experience in beverages/coffee shops.
- Ability and willingness to work flexible hours including weekends, and evenings.
- Ability to communicate with guests, staff, management and leadership team.
- Excellent knowledge of beverages
What You'll Do:
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service oriented manner.
- Maintain high standards of personal appearance and grooming, which include wearing the proper dress code when working.
- Comply always with Marriott Brand standards and regulations to encourage safe and efficient Hotel operations.
- Set an example by reporting to duty punctually wearing business attire according to the hotels dress code & Mainsail/Marriott grooming standards, maintaining a high standard of personal appearance and hygiene at all times.
- Ensure that the place of work and surrounding area is kept clean and organized at all times.
- Be knowledgeable of all services and products offered by the hotel.
- Understand thoroughly the concept of the outlet and assume training responsibilities as requested by the Outlet Manager.
- Set an example in terms of service and products knowledge.
- Be knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department.
- Plan daily routine checklist and station division according to the work schedule.
- Assist in the monthly inventory of operating supplies and equipment.
- Report incidents that require disciplinary actions immediately to the Outlet Manager.
- Ensure that the opening and closing procedures established for the outlet are followed.
- Give customers drink menus and answer their questions regarding ingredients
- Take orders while paying attention to details (e.g. preferences of coffee blend, dairy and sugar ratios)
- Selling coffee and tea blends and brewing equipment, highlighting the differences between items, and educating customers about brewing methods.
- Learning about brewing methods, beverage blends, food preparation, and presentation techniques to improve food quality.
- Prepare beverages following recipes
- Serve beverages and prepared food, like cookies, pastries and muffins
- Receive and process payments (cash and credit cards)
- Keep the bar area clean
- Maintain stock of clean mugs and plates
- Check if brewing equipment operates properly and report any maintenance needs
- Comply with health and safety regulations
- Communicate customer feedback to managers and recommend new menu items
Physical Demand
- Ability to sit or stand for extended periods of time
- Ability to bend
- Ability to lift, pull 50 lbs
- Ability to communicate clearly
- Ability to work long hours as needed
Mental Demands
- Make sound judgments quickly
- Work on multiple tasks, making appropriate progress towards deadlines
- Able to work independently, take direction, and provide direction to others
- Manage differing personalities within the property, the resort, and the community
- Maintain the highest degree of confidentiality
- Ability to work effectively in stressful, high pressure situations
- Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary
