The posting
We’re looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. Let’s see if we’re a fit. We hope so.
Food & Beverage Supervisor will be responsible for exceptional service to all guests, develops and maintains a strong team environment. Responsible to support the Food & Beverage management team with the day to day operations for all Food and Beverage outlets in the hotel and/or Caloosa Sound convention center, with a focus on morning operations.
Position: Food & Beverage Supervisor
Location: Fort Myers, FL
Reports to: Outlet Assistant Manager, F&B Assistant Director, F&B Director
Status: Non-Exempt
Essential Functions
- Responsible for daily function of the hotel operations to include Dean Street Roastery, Lobby Bar, Silver King, Ella Mae’s Diner, Workshop, Beacon Social Drinkery, Oxbow Restaurant, Caloosa Sound and any other food and beverage special events as directed by the outlet General Manager or Director of F&B
- Ensure that scheduled functions are complete and are set up accurately
- Assist in maintaining a motivated, interactive positive team
- Assist with on boarding and training staff
- Maintain professionalism with team members, managers and guests.
- Open and close shift in accordance with the manager’s checklist
- Greet guests, initiate conversations with guests and solicit feedback from guests.
- Handle daily scheduling of team members and adjust when necessary
- Implement proper tools for running shifts: e.g. Schedules, floor plans, reservations, etc.
- Solve team member issues such as call outs or any other daily issue that should arise with team members
- Find solutions to guest issues such as last-minute changes in reservations, cancellations, etc.
- Stay on the floor the entire meal period
- Monitor hours and watch the flow of business and make cuts appropriately as to not negatively affect the service levels.
- Ensure daily side work has been completed prior to staff leaving
- Ensure team is in proper uniform/approved attire
- Attempt to limit problems and liability related to customers' drinking by following TIPS practices
- Ensure team members are aware of all applicable laws regarding alcoholic beverages
- Monitor and maintain tables
- Rotate stations fairly
- Demonstrate positive communication with team
- Maintain fair and consistent coaching and counseling
- Attend meetings as necessary
- Communicate and maintain positive inter-departmental relations
- Check identification of customers in order to verify age requirements for purchase of alcohol
- Communicate with managers and next shift any issues
- Perform other duties as management requests to service our internal and external guests
Qualification Standards
Education & Experience
- High School diploma or higher
- Previous Hospitality Food & Beverage experience required
- Proven experience as a bartender in a fast-paced environment (minimum 2+ years preferred).
- Excellent customer service skills
- Excellent communication skills, both verbal and written
- Ability to use technology e.g. tablets, iPads
- Experience with Micros POS preferred
- Experience with OpenTable restaurant management software or Yelp Reservations management software preferred
Physical Demands
- Ability to sit or stand for extended periods of time
- Ability to communicate clearly
- Corrected vision to normal range
- Ability to work long hours as needed
Mental Demands
- Make sound judgments quickly
- Work on multiple tasks, making appropriate progress towards deadlines
- Able to work independently, take direction, and provide direction to others
- Manage differing personalities within the office, the hotel, and the community
- Maintain the highest degree of confidentiality
- Ability to work effectively in stressful, high pressure situations
- Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying and solving problems as necessary
NOTICE: The hotel business functions seven days a week, 24 hours a day. All associates must realize this fact and be aware that at all times it may be necessary to move associates form their accustomed shift as business demands. In addition, this is a hospitality business and a hospitable service atmosphere must be projected at all times.
Benefits
- Full-time Associate BenefitsMedical, Dental, & Vision | HSA & Flexible Spending Account Options | Basic Life & Disability Plan Options | 401K Retirement Plan | Paid Time Off | Holiday Pay | Career Training & Development Opportunities | Tuition Reimbursement | Bereavement Leave | Employee Assistant Program (EAP) | Jury Duty (May vary by state) | Employee Discounts | Employee Referral Bonus | Free meal for all full-service hotel employees
- Part-time Associate BenefitsAll above-listed benefits except for Medical Insurance and Holiday Pay
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