The posting
Overview
Responsibilities
- Manage, document, and resolve fleet issues ensuring clear communication and follow-up on resolutions and improving the process
- Diagnose root causes of system issues, distinguishing between mechanical, electrical, and software-related problems
- Categorize, systematize, and address gaps in automated system behavior
- Collaborate with cross-functional teams to provide technical support and enhance system behavior
- Debug and troubleshoot existing control algorithms to improve system performance and reliability
- Analyze and understand C++ code to interpret behavior
- Implement fixes to field issues in C++ code, and test them in simulation and laboratory environments
- Adjust feature designs to address field issues
- Use Python for data analysis, scripting, and system diagnostics
- Tune control gains and calibrate systems, documenting the process for future reference
- Identify and address gaps in system performance, ensuring continuous improvement
- Support reliability and manufacturing testing, contributing to the system's life cycle maintenance
Qualifications
- Experience in successful root cause analysis of complex software-mechatronic systems
- Driven and self-directed systems-thinker responsible for creating or improving effective sustaining engineering processes
- Excellent communicator with demonstrated collaboration across multidisciplinary teams
- Degree in mechanical or electrical engineering with controls focus
- Senior level: BS and six years or MS and five years



