The posting
Why we need you
Maltego is a tool used globally by industry experts, analysts, and law enforcement agencies to help protect and watch-over their own infrastructure but also to keep guard on internet safety, reduce crime and catch bad guys.
As an Account Manager, you will act as a trusted advisor and customer advocate at Maltego, helping customers in our scaled-touch portfolio achieve success and maximize the value of their investment. Your main focus will be to own the commercial relationship, drive adoption and retention, ensure successful renewals, and identify up- and cross-sell opportunities. You will work closely with Enablement, Data Hub, Sales, and Marketing to understand our product roadmap, share customer feedback, and ensure relevant updates reach customers in a clear and timely way.
What to expect
Your responsibilities will include:
- Own and manage a scaled-touch account portfolio, ensuring consistent customer engagement, portfolio health, and commercial performance.
- Manage the customer journey from onboarding and adoption to renewal and expansion, balancing scalable engagement with targeted high-impact touchpoints.
- Develop and maintain strong relationships with decision-makers, practitioners, and key stakeholders across government accounts and related organizations.
- Proactively identify customer risks by monitoring portfolio metrics, product usage, renewal signals, and customer feedback, and develop practical mitigation plans.
- Identify growth opportunities within your portfolio to drive up- and cross-sell and strategically grow the account.
- Create and execute lightweight account plans and success plans that support value realization, retention, and expansion across a larger account base.
- Work closely with internal stakeholders across Sales, Customer Success, Success Services, Product, and Enablement to ensure customer satisfaction, timely issue resolution, and scalable customer success.
Your profile in short
- Bachelor’s degree or equivalent practical experience, ideally with a background or strong interest in OSINT, cybersecurity, law enforcement, public sector, or trust and safety.
- 3+ years of experience in a B2B Account Management, Customer Success, or commercial customer-facing role, preferably in software, cybersecurity, OSINT, or investigations technology.
- Proven experience working with government, public sector, law enforcement, intelligence, defense, or similarly regulated customers is required.
- You understand the needs of scaled-touch customers and can prioritize effectively across a broad portfolio while still creating meaningful customer outcomes.
- You bring strong communication skills, both in writing and in customer conversations, and can clearly articulate value to technical users, business stakeholders, and decision-makers.
- You are familiar with cybersecurity, OSINT, investigations, or threat intelligence use cases and are motivated to support customers working in mission-critical environments.
- You seek opportunities with a business and sales mind-set to find win/win solutions and grow the pie
- You have an affinity for software tools and experience using Microsoft Office, CRM systems such as Salesforce, and Account Management or Customer Success tools.
- Fluent in English and German (written and spoken), additional European languages are a plus
Why you will love Maltego
Maltego is a scale-up company. We provide you the benefits and security of larger corporations, coupled with the dynamic and fast-paced work environment and flat hierarchies of a start-up. We are proud to have a large global community that loves our product because it helps to solve the investigations that are most important.
Here are some of the reasons why you will love Maltego:
- Make an impact: Work in a scale-up environment with the opportunity to take ownership and make a direct, lasting contribution.
- 30 days of paid vacation to relax, recharge, and enjoy life outside of work
- Your wellbeing matters: Access mental health support and 1:1 sessions with certified psychologists through Nilo
- Keep learning: Maltego supports your development, including subsidies for eligible language courses
- Connect beyond the day-to-day: Join company events and celebrations that bring our international community together.
- Collaborate with talented and mission-driven teams across the business.
At Maltego, we are committed to supporting diversity and inclusion in our organization. We are an equal opportunity employer. We welcome applications from all individuals regardless of race, religion, color, nationality, gender, sexual orientation, age, or disability.
Location
Based in our Munich office, with a flexible hybrid working model requiring a minimum of 3 days per week in the office
Required documents / information
Ready to help drive the future of digital investigations? Apply now with your resume and a cover letter highlighting your experience!
