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End User Computing (EUC) Engineer | Contract

MANPOWER STAFFING SERVICES (SINGAPORE) PTE LTD

Pay
SGD 4,000 – SGD 5,000 a month
Where
Central, Singapore
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Your applicationOpen nowEnd User Computing (EUC) Engineer | ContractMANPOWER STAFFING SERVICES (SINGAPORE) PTE LTD · Central, Singapore

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on MANPOWER STAFFING SERVICES (SINGAPORE) PTE LTD's own form.

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The clock on this job

Early applications get read.

12.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.2%1 day
  2. 4.5%3 days
  3. 12.8%7 days
  4. 20.6%14 days
  5. 35.6%30 days
  6. 58.4%60 days
This job: posted today

The posting

Key Responsibilities

  • Provide end-user computing support and technical assistance for enterprise users across desktop, laptop, mobile, and collaboration platforms.
  • Deliver production support activities, ensuring timely resolution of incidents, service requests, and technical issues in accordance with agreed service levels.
  • Perform troubleshooting and root cause analysis for hardware, software, operating system, network connectivity, and application-related issues.
  • Support and maintain Windows-based endpoints within a large-scale enterprise environment.
  • Provide support for macOS devices and related applications where required.
  • Administer and support Microsoft Office 365 applications, including Outlook, OneDrive, Teams, and other productivity tools.
  • Support mobile devices and related technologies, including iOS platforms and applications.
  • Manage and maintain user accounts, permissions, and access controls through Active Directory and related identity management systems.
  • Support endpoint management activities using Microsoft SCCM and other enterprise device management tools.
  • Provide remote support using enterprise remote-access tools such as Bomgar or equivalent platforms.
  • Coordinate with internal technology teams and external vendors to facilitate hardware repairs, replacements, and service restoration activities.
  • Support incident, request fulfilment, problem management, and change management processes in accordance with IT service management practices.
  • Perform system health checks, proactive monitoring, and preventative maintenance activities to improve service reliability.
  • Maintain accurate documentation of incidents, requests, solutions, and operational procedures.
  • Support regional data centre activities and provide hands-and-feet support when required.
  • Participate in technology rollouts, desktop refresh programs, system upgrades, and workplace technology projects.
  • Collaborate with global technology teams to support enterprise initiatives and continuous service improvement programs.

Requirements

  • Diploma or Bachelor's Degree in Information Technology, Computer Science, Engineering, or a related discipline.
  • Minimum 2 years of experience in IT Support, End User Computing, or a related technical support function.
  • Experience supporting users within a large-scale enterprise environment.
  • Experience supporting Microsoft Office 365 applications, including Outlook, OneDrive, Teams, and related productivity tools.
  • Experience supporting macOS devices and applications.
  • Experience supporting iOS mobile devices and enterprise mobility solutions.
  • Working knowledge of Microsoft Active Directory, user administration, and access management.
  • Experience with Microsoft SCCM or equivalent endpoint management platforms.
  • Basic understanding of Windows networking concepts and network troubleshooting.
  • Experience using ITSM and ticketing platforms, preferably ServiceNow.
  • Good understanding of Incident Management, Request Fulfilment, Problem Management, and Change Management processes.
  • Excellent customer service orientation and communication skills.

Interested candidates may send in their resume and cover letter directly to [email protected] (R1434374), stating the position as the subject title in the email.

Jireli Gem Mejia Cabria | EA License No. 02C3423 | Personnel Registration No. R1434374

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit https://www.manpower.com.sg/privacy-policy

Posting text belongs to the employer. Removal requests: contact us.

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