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Open nowPosted 16 hours ago

Bilingual Client Success Manager

Maple14 open roles

Where
Toronto, Ontario
Work mode
Hybrid
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Your applicationOpen nowBilingual Client Success ManagerMaple · Toronto, Ontario

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  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Maple's own form.

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The clock on this job

Early applications get read.

8.0% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 8.0%7 days
  4. 15.0%14 days
  5. 34.2%30 days
This job: posted 16 hours ago

The posting

Build better healthcare together

Maple's purpose is to meet the world's healthcare needs. We're Canada's leading on-demand healthcare platform, connecting patients with Canadian-licensed doctors, nurse practitioners and specialists. Today, we're proud that over 8 million patients and 7,000 businesses and government partners have access to same-day, proactive and ongoing care. We enable people to take control of their health and push the boundaries of what's possible every day.

Bold minds. Big impact. A career at Maple is about making an impact. We empower bold thinking, surround you with an inspiring team and are driven by a motivating purpose. Here, you'll do work that changes lives—including your own.

The role

Your responsibilities

  • Lead program launches and onboarding with a client-first mindset, ensuring smooth starts that align with each client's goals.
  • Build and maintain trust-based relationships across your portfolio, acting as the primary point of contact and strategic advisor — in both French and English.
  • Develop a deep understanding of each account's goals, business landscape and decision-makers, and tailor resources and strategy accordingly.
  • Conduct regular business reviews, translating data into actionable insights and strategic recommendations for clients and internal stakeholders.
  • Identify and drive expansion, upsell and cross-sell opportunities, and manage full renewal cycles — including forecasting and negotiation — in partnership with Sales.
  • Surface account themes, risks and opportunities to internal leadership along with proposed solutions, and contribute to playbooks and best practices that support team growth.
  • Partner cross-functionally across Sales, Marketing, Product and Support to ensure a seamless experience for your accounts.

What success looks like

What you bring

  • Full bilingual fluency in French and English (spoken and written), with the confidence to lead relationships, meetings and written communication in both languages.
  • 4-6+ years of client-facing experience in Client Success, Account Management or Sales, managing complex, multi-stakeholder accounts — such as multi-program channel partnerships or Enterprise-tier direct accounts — with a track record of retaining and growing a portfolio and meeting or exceeding NRR targets.
  • Comfort operating independently, including on long, non-standard renewal or transition cycles, with limited guidance.
  • Strong data fluency, with the ability to translate performance data into insights and recommendations for internal and client-facing audiences.
  • Experience leading cross-functional initiatives and partnering with senior stakeholders to align on account strategy.
  • Excellent relationship management, presentation and communication skills across all stakeholder levels, in both French and English.
  • A strategic, results-driven mindset — comfortable operating in ambiguity, with a strong sense of ownership and urgency.

How we'll support you

  • Maple for you and your family: 24/7 access to general practitioners, pediatrics and mental health therapy for you and your family. Care starts on day one.
  • Comprehensive health coverage: Medical, dental and life insurance because your peace of mind—and your loved ones—matter most.
  • Health spending account: Extra funds to cover the essentials that make a difference, from new glasses to specialised therapy.
  • Flex benefits: An annual budget built for your growth and well-being. Use it for professional development, wellness expenses or a one-time boost to your retirement savings. You choose what matters most.
  • Health days: Life happens. We provide 10 dedicated days for rest, medical appointments or caregiving, so you can show up at your best.
  • Destination days: Work from anywhere. Enjoy the flexibility to work internationally in eligible countries for up to five days per year.
  • Group retirement savings plan: We're here for the long haul. Invest in your future with our group retirement plan.
  • Job type: Existing vacancy, full-time
  • Hiring manager: Manager, Client Success
  • Location: Remote within Canada, or Hybrid for Toronto/GTA-based candidates
  • Start date: November/December 2026
  • Vacation: 3 weeks
  • Pay range: $88,000 - $100,000 + variable pay
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