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Open nowFirst seen 3 hours ago

Automotive Service Manager

Maplecrest Ford7 open roles

Where
Mendham, NJ
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Your applicationOpen nowAutomotive Service ManagerMaplecrest Ford · Mendham, NJ

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The clock on this job

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8.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.9%1 day
  2. 4.0%3 days
  3. 8.3%7 days
  4. 15.3%14 days
  5. 34.2%30 days
This job: first seen 3 hours ago

The posting

Automotive Service Manager

Maplecrest Ford — Mendham, NJ Job Type: Full-time

Lead the Team. Build the Business. Take Care of Our Customers.

Maplecrest Ford is seeking an experienced, hands-on Service Manager to lead our service department. We’re looking for a strong communicator who can develop our team members, keep the shop running efficiently, deliver an excellent customer experience, and improve department profitability.

This is an opportunity to make a meaningful impact at a community dealership where relationships, accountability, and follow-through matter.

What You’ll Do

  • Lead, coach, and hold service advisors, technicians, and support staff accountable.
  • Manage daily scheduling, shop workflow, staffing, and repair turnaround times.
  • Maintain consistent communication with customers, especially on delayed repairs.
  • Monitor open repair orders and resolve aging repairs before they become larger problems.
  • Grow customer-pay business through maintenance recommendations, declined-service follow-up, and customer retention.
  • Track labor sales, gross profit, effective labor rate, technician productivity, expenses, and customer satisfaction.
  • Partner with Parts to improve availability and reduce repair delays.
  • Oversee warranty processes, repair documentation, and compliance with Ford requirements.
  • Recruit, train, and develop employees while building a professional, respectful work environment.
  • Establish monthly goals and action plans, then follow through on results.
  • Maintain a clean, organized department with a strong focus on workplace safety.
  • Manage a established and growing Mobile Department

What We’re Looking For

  • Previous automotive dealership service management experience.
  • Ford dealership experience preferred.
  • Strong knowledge of service operations, shop capacity, and department financial performance.
  • Proven ability to coach employees, resolve customer concerns, and improve results.
  • An organized approach to managing priorities and completing commitments.
  • Experience with dealership management systems.
  • A leadership style that combines clear expectations, employee support, and accountability.

Why Maplecrest Ford?

We offer the opportunity to lead a department where your decisions and leadership can make a visible difference. You’ll work closely with dealership leadership to strengthen operations, develop your team, and build lasting customer relationships.

Compensation: $80,000–$95,000 annual base salary, depending on experience, plus monthly performance bonuses. Target total annual compensation of $120,000–$150,000, with additional earning potential for exceptional results. Incentives reward department profitability, customer satisfaction, and operational performance.

Benefits: Paid vacation and PTO time, Major Medical, Dental, Vision, 401K

Schedule: Monday thru Friday and some Saturdays

If you’re ready to take ownership of a service department and build a team that delivers results, this is the job for you!

Maplecrest Ford 102 E Main St Mendham, NJ 07945

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