The posting
MAPP is the UK’s leading specialist in commercial property and asset management, with over £30bn+ of property under management for a wide range of UK and overseas fund managers, REITs and property owners.
We believe property management can be a force for good. That’s why we focus on making buildings work — not just for profit, but for people and the planet too. Through our Property Management framework, we help clients and occupiers navigate a rapidly changing landscape, delivering a fully integrated and genuinely holistic approach.
Most job descriptions read like a recipe without showing you what the finished dish should look like. We’d rather give you a clear picture of who we are, how we work, and the kind of person who thrives at MAPP.
If this role excites you and you think you could make a difference here, we’d encourage you to apply — even if you don’t tick every box. We’re interested in people who want to do meaningful work, add real value, and be rewarded for their efforts in a genuinely great place to work.
MAPP is an equal opportunities employer. All applicants must have the legal right to work in the UK by the start date of employment. MAPP does not provide immigration sponsorship.
Inclusion at MAPP
We want the real estate industry to be a career path where people feel both welcome and wanted. We’re proud of the progress we’ve made so far, but we’re always challenging ourselves to do better. We want the best people to see themselves thriving at MAPP. Creating an environment where everyone feels able to be themselves is essential to that – because diverse perspectives, lived experience and ways of thinking make us stronger.
Our values and how we work
Our MAPP values underpin everything we do. We were the first national real estate consultancy in the UK to become a B Corp, and that commitment to doing business responsibly shapes our decisions every day. We recently were reaccredited and improved our score significantly.
We want you to learn, grow and challenge yourself. As a business, MAPP has grown consistently over the past five years, and we promote around 10% of our office-based roles internally each year. We invest in development, create opportunities to broaden professional horizons, and make time to connect — through charity days, fundraising, learning initiatives and social events.
High expectations & employee ownership
What makes MAPP distinctive is that we are owned by an Employee Ownership Trust. There are no external shareholders — our business is held on behalf of our people. This creates a more inclusive and transparent environment, where employees are informed, involved, and able to influence how we move forward. It also means that when the business succeeds, that success is shared — typically through a profit share that can be paid tax-free to each individual.
Being employee-owned shapes the way we show up. It encourages us to think long term, take ownership of our decisions, and care about the impact of our work. We place a strong emphasis on trust, expecting people to use their judgement, take initiative, and support one another. Collaboration, curiosity, and accountability are key to maintaining both our performance and our culture.
In return, we offer autonomy, support and the opportunity to grow in a business where your contribution genuinely matters.
Why join MAPP?
This role gives you the opportunity to be part of something a little bit special in property management. We’re always looking for great character — that’s what makes someone a MAPP person. If that sounds like you, we’d love to hear from you.
A few facts about MAPP you might like to know:
Our engagement scores are consistently high and in 2025, we had an engagement score of 83% and 92% of our people recommend MAPP as a great place to work.
Title, Team and Role Summary
Title : Site Director, Victoria House
Team : Site - London Office Buildings
Who Does This Role Report Into? Head of Property / Client Lead
Role Summary / Purpose and Scope
To lead and take overall accountability for the safe, efficient and consistent performance of the building across operations, occupier experience, H&S, compliance and commercial performance. As the senior operational lead, the Site Director is the key point of accountability between MAPP, occupiers, Pioneer Group and the wider delivery team. The role sets clear standards and priorities, ensures issues are proactively resolved, and retains oversight of operations, compliance, service quality and expenditure while personally leading key stakeholder, commercial and occupier matters.
This role will shape the long-term success of Victoria House as a best-in-class life-science destination, bringing together operational excellence, strong occupier relationships and a high-performing site team to support the building’s continued growth and reputation.
Skills, Knowledge and Values
Skills (People & Technical)
- Responsible for the effective oversight and coordination of building and facilities activity, ensuring safe, compliant, reliable and consistently high standards.
- Responsible for supporting commercial and occupier activity, ensuring requirements are understood, coordinated and delivered to the required standard.
- Responsible for the overall strategy and oversight of occupier communications, ensuring correspondence is timely, consistent and aligned with site activity. Supports initiatives that strengthen participation and community across the building.
- Responsible for shaping and delivering events and community activity that supports occupier engagement, connection and the building proposition.
- Responsible for a consistently welcoming, professional and efficient front-of-house experience for occupiers and visitors.
- Responsible for the oversight and coordination of security and access arrangements, ensuring risks, incidents and service standards are managed appropriately.
- Responsible for effective financial and administrative control, supporting accurate budgeting, purchasing, expenditure monitoring and record keeping.
- Responsible for the quality, accuracy and control of operational documentation and site information.
- Responsible for leadership and oversight of health, safety, compliance and ESG, ensuring risks are controlled and actions progressed to closure.
- Full scope of the role is included in the Role Profile attached to this advert.
Values & Behaviour
- Exhibition of MAPP Values : Avoid Ambiguity, Appreciative, Adventurous, Authentic and Accountable
- Self Management including showing initiative, being proactive and meeting deadlines
- Embracing Change including Technology
- Engaging with the Big Picture
- Great service delivery including working in partnership with internal and external individuals and good communicating in written and verbally
- Achieving Results and Prioritise Work including attention to delivery to all stakeholders
- Innovative Solutions and Problem Solving
- Developing Self and Others and willing to Learn
- Interpersonal and Relationship skills capable of communicating at various levels including meetings with occupiers, client, supplier and wider stakeholders.
- Strong written and verbal communications including report writing
Experience and Salary
Level of Experience / Certifications:
Essential
- IOSH Managing Safely or equivalent.
- Strong written, numerical and IT skills, including Microsoft Office.
- Minimum 10 years' relevant experience in facilities, workplace or commercial property management, including significant senior management experience.
- Demonstrable experience leading multidisciplinary teams, contractors and complex building operations.
- Strong commercial and financial experience, including budgets, service charges, procurement and supplier performance.
- Experience managing senior client, occupier, landlord and stakeholder relationships.
- Strong working knowledge of H&S, statutory compliance and operational risk management.
Desirable
- IWFM Level 4/5 or equivalent relevant property/facilities qualification.
- NEBOSH General Certificate or equivalent.
- IWFM, RICS or other relevant professional membership.
- First Aid at Work / Fire Marshal training.
- Experience managing complex, mixed-use, laboratory or technically demanding commercial assets.
- Experience of mobilisation, service transformation or operational improvement.
Working Hours: 9am - 5.30pm Monday - Friday
Salary Range (Based on Experience) £80,000 - £95,000 per annum, depending on experience.
