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Open nowPosted yesterday

Scheduling Coordinator

Marathon Health539 open roles

Pay
$19 – $25 an hour
Where
IN-Remote
Work mode
Remote
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Your applicationOpen nowScheduling CoordinatorMarathon Health · IN-Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Marathon Health's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.4% of postings close within 7 days. Measured by our own scanner across the market. Marathon Health postings stay open a median of 50 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.6%3 days
  3. 13.4%7 days
  4. 21.6%14 days
  5. 36.2%30 days
  6. 59.0%60 days
This job: posted yesterday

Marathon Health median: 50 days open

The posting

Marathon Health is a leading advanced primary care provider, partnering with employer and union plan sponsors to improve health for millions of Americans. With nationwide onsite, nearsite, and network health centers, and virtual primary care, Marathon delivers a value-based model that enhances the healthcare experience for members and providers, while driving meaningful cost savings for plan sponsors. Marathon is proud to be certified as a Great Place to Work®, reflecting the company's commitment to building an inclusive, high-trust culture where all employees can thrive. Learn more at marathon.health

ABOUT THE JOB

The Scheduling Coordinator delivers exceptional customer service in a call center environment by managing patient communications, scheduling, and providing basic technical support. This role involves addressing inquiries professionally, managing conflict effectively, building rapport, and accurately documenting patient records. Additionally, the Scheduling Coordinator supports wellness and incentive programs, monitors feedback to escalate concerns for resolution and collaborates with the Patient Support Team to integrate customer service into operations while assisting with other tasks as needed to ensure team success and promote Marathon Health’s mission of improving patient care.

ESSENTIAL DUTIES & RESPONSIBILITIES

  • Champion exceptional customer service while serving as a collaborative Marathon Health teammate
  • Manage incoming patient communications in a call center environment, including phone calls and written inquiries
  • Schedule acute, preventive, and other services using Salesforce and/or EMR (Athena), while triaging requests appropriately
  • Provide basic technical support, including password resets, patient portal registration, and navigation assistance
  • Respond to patient inquiries in a professional, timely, and courteous manner, managing conflict effectively and building rapport
  • Accurately document, update, and maintain patient records across relevant systems
  • Support patient wellness and incentive programs through data entry, guidance, and updates in the Marathon Health portal
  • Monitor client and patient feedback, escalating concerns to the appropriate department for resolution
  • Collaborate with the Patient Support Team to integrate customer service seamlessly into clinical and non-clinical operations
  • Perform additional duties as needed to support the Patient Support Team

QUALIFICATIONS

Bachelor’s Degree and a minimum of one (1) year customer service experience in a call center environment preferred or equivalent combination of education and experience. A minimum of one (1) year of healthcare or insurance industry experience is preferred.

DESIRED ATTRIBUTES

  • Professionalism and CommunicationExcellent verbal and written communication skills. Pleasant, patient, and composed demeanor with the ability to remain calm under pressure and handle complaints or conflict positively and effectively.
  • Problem-Solving and Critical ThinkingStrong problem-solving, critical thinking, and attention to detail. Solution-oriented approach to negative situations and ability to provide excellent customer care.
  • Organizational and Task ManagementAbility to manage tasks and projects with time-sensitive deadlines. Good organizational skills and self-motivation to work independently or collaboratively as part of a team.
  • Technical ProficiencyProficiency with computers, strong typing skills, and experience with Microsoft Office tools (Word, Excel, PowerPoint, Teams, SharePoint, etc.). Ability to adapt quickly to new tools and technologies.
  • Customer Service and ConfidentialityKnowledge of customer service best practices and ability to maintain confidentiality in all interactions.

Pay Range: $19.00-25.00/hr

The actual offer may vary dependent upon geographic location and the candidate’s years of experience and/or skill level.

We are accepting applications for this position until a candidate has been selected. To apply to this position and learn more about open jobs at Marathon Health, visit our careers page.

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What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Marathon Health's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Marathon Health's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Marathon Health's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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