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Open nowFirst seen 3 days ago

Customer Success Specialist

Marathon Talent33 open roles

Where
Mexico City, CDMX, Mexico
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Your applicationOpen nowCustomer Success SpecialistMarathon Talent · Mexico City, CDMX, Mexico

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Marathon Talent's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: first seen 3 days ago

The posting

Location: Mexico City (Hybrid)

About the Opportunity

We are a leading payments infrastructure platform revolutionizing the financial technology landscape in LATAM. For over a decade, we have developed unique solutions specifically built for emerging markets, helping thousands of companies—from high-growth startups to large enterprises—simplify secure payments and grow their revenue.

As a Junior Customer Success Specialist, you will play a critical role in ensuring our merchants derive maximum value from our ecosystem. You will be responsible for fostering long-term loyalty, driving retention, and identifying growth opportunities within your assigned portfolio.

Key Responsibilities

  • Client Onboarding & Training: Guide new clients/merchants through the onboarding process and provide in-depth training to ensure a seamless experience with their platform.
  • Account Management: Act as a trusted advisor for a portfolio of clients, maintaining regular communication to ensure ongoing engagement and satisfaction.
  • Product Adoption, Cross Selling & Upselling/Revenue Growth: Educate clients on additional features and services that align with their business goals, driving value through strategic upselling and cross-selling.
  • Merchant Retention: Proactively contribute to initiatives that ensure clients see long-term value in our financial solutions.
  • Issue Resolution: Partner with technical support, product, and internal teams to troubleshoot and resolve merchant issues promptly and effectively.
  • Client Advocacy: Act as the "voice of the customer," sharing feedback and insights with internal teams to drive continuous product improvement.
  • Reporting/Data & Insights: Provide clients with periodic usage reports, highlighting key performance metrics and recommending actionable optimizations.

Qualifications & Skills

  • Education: Bachelors degree in Business, Finance, or a related field.
  • Experience: 2+ years of experience in customer success, account management, or a similar role, preferably within the Fintech or payments industry.
  • Sales Acumen: Proven knowledge in upselling and driving revenue growth from an existing customer base.
  • Communication: Exceptional interpersonal skills with an energetic, customer-centric mindset and strong negotiation abilities.
  • Analytical Mindset: Strong analytical skills with the ability to leverage data to drive decision-making and merchant strategy.
  • Resilience: Ability to balance demanding customer requests with internal company scaling and priorities.
  • Languages: Full professional fluency in both English and Spanish
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